# Promedica24 (Lancashire) Limited

Promedica24 (Lancashire) Limited is a CQC-regulated home-care agency in Rossendale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/05/2023

## Practical info

- Postcode: BB4 6HH
- Registered manager: Openshaw, Helen
- Local authority: Lancashire
- Region: North West
- City: Rossendale
- Last CQC check: 26/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular staff supervision, monthly meetings, and satisfaction surveys with analysis and service improvements
  - Published: 2023-05-26
- Finding
  - Evidence: Detailed development plan including electronic care management system and improved end of life care planning
  - Published: 2023-05-26
- Finding
  - Evidence: Strong partnership working with speech and language therapy, OT, district nurses, GPs, and physiotherapy
  - Published: 2023-05-26
- Finding
  - Evidence: Detailed audit schedule covering medicines, safeguarding, pressure care, MCA, and falls with action plans
  - Published: 2023-05-26
- Finding
  - Evidence: Registered manager instilled positive, open culture with staff feeling valued and people feeling engaged
  - Published: 2023-05-26
- Finding
  - Evidence: Robust recruitment checks including DBS, right to work, identity checks, and explained employment gaps
  - Published: 2023-05-26
- Finding
  - Evidence: Medicines managed safely with accurate MARs, frequent audits, and competency assessments of staff
  - Published: 2023-05-26
- Finding
  - Evidence: Effective safeguarding systems with monitored referrals and unannounced spot checks by care managers
  - Published: 2023-05-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3176735131

HomeCare Compass is an independent guide and is not affiliated with the CQC.