# Siete Care Services

*Operated by Siete Ltd.*

Siete Care Services is a CQC-regulated home-care agency in Banbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/02/2022

## Practical info

- Postcode: OX16 9AA
- Registered manager: Bwalya-Pelekamoyo, Maureen
- Local authority: Oxfordshire
- Region: South East
- City: Banbury
- Last CQC check: 08/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive, person-centred culture with strong relationships between manager, staff and people
  - Published: 2022-02-08
- Finding
  - Evidence: Clear leadership structure with quality assurance audits and accurate, up-to-date records
  - Published: 2022-02-08
- Finding
  - Evidence: Improvement from previous Requires Improvement rating, breach of Regulation 17 resolved
  - Published: 2022-02-08
- Finding
  - Evidence: Effective infection control with PPE provision and COVID-19 measures
  - Published: 2022-02-08
- Finding
  - Evidence: Safe recruitment practices including DBS, identity and work history checks
  - Published: 2022-02-08
- Finding
  - Evidence: Robust risk assessments and risk management plans in place (e.g. pressure damage, falls, allergies)
  - Published: 2022-02-08
- Finding
  - Evidence: People and relatives reported feeling safe; staff trained to recognise and report abuse
  - Published: 2022-02-08
- Finding
  - Evidence: Medicines administered safely by trained, competent staff with regular competency assessments
  - Published: 2022-02-08
- **missed_or_late_visits** _(minor)_
  - Evidence: People told us staff had been punctual but lately visits were sometimes late.
  - Published: 2022-02-08
- **staffing_levels** _(minor)_
  - Evidence: It has become difficult to recruit new staff, with the pandemic situation we are having work to harder to cover visits. It is worrying but we are managing at the moment.
  - Published: 2022-02-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-08
- Finding
  - Staffing and recruitment
  - Published: 2022-02-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-08
- Finding
  - Using medicines safely
  - Published: 2022-02-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-08
- Finding
  - Continuous learning and improving care
  - Published: 2022-02-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3175920762

HomeCare Compass is an independent guide and is not affiliated with the CQC.