# Advantage Healthcare - North West & Yorkshire

*Operated by Advantage Healthcare Limited.*

Advantage Healthcare - North West & Yorkshire is a CQC-regulated home-care agency in Altrincham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/08/2023

## Practical info

- Postcode: WA14 1EP
- Registered manager: Judge, Vicky
- Local authority: Trafford
- Region: North West
- City: Altrincham
- Last CQC check: 31/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-31
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-31

### Other

- Finding
  - Evidence: Provider conducted surveys and drove improvements via a 'you said, we did' initiative.
  - Published: 2023-08-31
- Finding
  - Evidence: People's communication needs were individually documented and staff demonstrated strong understanding of non-verbal communication.
  - Published: 2023-08-31
- Finding
  - Evidence: Electronic call monitoring system used to track visit punctuality and generate alerts for late visits.
  - Published: 2023-08-31
- Finding
  - Evidence: Open, inclusive culture with high staff morale; staff felt valued and supported by management.
  - Published: 2023-08-31
- Finding
  - Evidence: Strong governance with fortnightly quality reviews, regular audits of care plans, medicine records and daily records, and an effective on-call system.
  - Published: 2023-08-31
- Finding
  - Evidence: The 'Take 5' programme enabled learning from incidents to be shared with staff and embedded into practice.
  - Published: 2023-08-31
- Finding
  - Evidence: Medicines were managed safely with staff completing training and competency checks before administering medicines; monthly MAR audits in place.
  - Published: 2023-08-31
- Finding
  - Evidence: Care plans were detailed, person-centred, and regularly reviewed with involvement from people, relatives, and multi-disciplinary professionals.
  - Published: 2023-08-31
- Finding
  - Evidence: People received care from a consistent, dedicated staff team matched to individual needs, with relatives confirming regularity of carers.
  - Published: 2023-08-31

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-31
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-31
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-31
- Finding
  - Using medicines safely
  - Published: 2023-08-31
- Finding
  - Staffing and recruitment
  - Published: 2023-08-31
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-31

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-31
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-08-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3168724182

HomeCare Compass is an independent guide and is not affiliated with the CQC.