# Darlington Borough Council In House Home Care

*Operated by Darlington Borough Council.*

Darlington Borough Council In House Home Care is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2023

## Practical info

- Postcode: DL1 5QT
- Registered manager: Thompson, Karen
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 16/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported, listened to, and engaged in developing new ways of working
  - Published: 2023-12-16
- Finding
  - Evidence: Quality assurance and governance systems in place to drive continuous improvement
  - Published: 2023-12-16
- Finding
  - Evidence: Strong multidisciplinary partnership working, including weekly forums with Rapid Response Team
  - Published: 2023-12-16
- Finding
  - Evidence: Positive, open, person-centred culture promoted by management
  - Published: 2023-12-16
- Finding
  - Evidence: Consistent staffing for supported living residents; reablement service users got to know their staff
  - Published: 2023-12-16
- Finding
  - Evidence: People involved in managing their own risks and supported to maintain independence
  - Published: 2023-12-16
- Finding
  - Evidence: Medicines administered and signed for safely, with regular manager checks and staff competency assessments
  - Published: 2023-12-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-16
- Finding
  - Staffing and recruitment
  - Published: 2023-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2023-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-16
- Finding
  - Using medicines safely
  - Published: 2023-12-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-16
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-315639775

HomeCare Compass is an independent guide and is not affiliated with the CQC.