# Vision Care Services

*Operated by Vision Care Services (Uk) Limited.*

Vision Care Services is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/02/2026

## Practical info

- Postcode: BD8 9JT
- Registered manager: Sher-Alam, Azeema
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 23/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff were compliant with infection prevention and control measures with sufficient PPE supplies.
  - Published: 2024-02-08
- Finding
  - Evidence: Provider was responsive to inspection findings and immediately took action to rectify shortfalls identified.
  - Published: 2024-02-08
- Finding
  - Evidence: Effective partnership working with GPs, District Nurses, and local authorities.
  - Published: 2024-02-08
- Finding
  - Evidence: Service was working within the principles of the Mental Capacity Act.
  - Published: 2024-02-08
- Finding
  - Evidence: Provider was proactive in gaining feedback from people, relatives and staff through regular engagement including monthly coffee mornings.
  - Published: 2024-02-08
- Finding
  - Evidence: Effective safeguarding systems in place; staff knew how to report and raise concerns.
  - Published: 2024-02-08
- Finding
  - Evidence: Safe and effective recruitment process with thorough pre-employment checks for all staff.
  - Published: 2024-02-08
- Finding
  - Evidence: Staff felt well cared for, listened to, and valued by the provider and management team.
  - Published: 2024-02-08
- Finding
  - Evidence: People and relatives provided overwhelmingly positive feedback; one person said 'I have found the carers to be brilliant. They have given me my life back.'
  - Published: 2024-02-08
- **record_keeping** _(moderate)_
  - Evidence: Provider audits were not effective and failed to identify any of the issues we found on inspection.
  - Published: 2024-02-08
- **incident_learning** _(moderate)_
  - Evidence: We were not assured the system for learning lessons were effective because audits had not consistently highlighted where improvements were needed.
  - Published: 2024-02-08
- **governance** _(critical)_
  - Evidence: The provider did not have effective audits in place to monitor and review the effectiveness or the safety of the service. We identified shortfalls in medicines, calls times, record keeping and training.
  - Published: 2024-02-08
- **staff_training** _(critical)_
  - Evidence: Most staff did not have epilepsy, diabetes or stoma care training, despite providing care to people with these conditions.
  - Published: 2024-02-08
- **care_planning** _(critical)_
  - Evidence: 5 lacked specific guidance on how staff should provide person centred care in relation to people's health risks. For example, there was a lack of information for staff on how to manage people with epilepsy.
  - Published: 2024-02-08
- **medication_management** _(critical)_
  - Evidence: PRN protocols were not in place where required for 5 people. The provider did not have a system in place for staff to record and monitor 4-hour gaps required between administration of paracetamols.
  - Published: 2024-02-08

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and reviews
  - Published: 2021-10-30

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-08
- Finding
  - Staffing and recruitment
  - Published: 2024-02-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-08
- Finding
  - Using medicines safely
  - Published: 2024-02-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-08
- Finding
  - Quality assurance and satisfaction monitoring
  - Published: 2021-10-30
- Finding
  - Staff support and engagement
  - Published: 2021-10-30
- Finding
  - Regulatory notifications
  - Published: 2021-10-30
- Finding
  - Audit and governance systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3154065064

HomeCare Compass is an independent guide and is not affiliated with the CQC.