# Wirral Mind

Wirral Mind is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2018

## Practical info

- Postcode: CH41 5DL
- Registered manager: Conroy, Nicola
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 22/Mar/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care
  - Published: 2021-10-30
- Finding
  - Dignity and privacy
  - Published: 2021-10-30
- Finding
  - Kindness and respect
  - Published: 2021-10-30

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Supervision
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The registered provider notified CQC of incidents as required by law.
  - Published: 2021-10-30
- Finding
  - Evidence: A complaints process was in place including an easy read version; no complaints had been received at time of inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels were maintained and people received one-to-one care where required.
  - Published: 2021-10-30
- Finding
  - Evidence: Audit systems covering care records, medicines, accidents, incidents and finances were in place with follow-up action taken.
  - Published: 2021-10-30
- Finding
  - Evidence: Activities were available to prevent social isolation; people were described as 'always out'.
  - Published: 2021-10-30
- Finding
  - Evidence: Care records were personalised, up-to-date and reviewed regularly, including easy read formats for people with learning disabilities.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were kind, caring and developed positive relationships with people; family members spoke highly of the care provided.
  - Published: 2021-10-30
- Finding
  - Evidence: Medication administration records were completed appropriately and medicines were administered as prescribed.
  - Published: 2021-10-30
- Finding
  - Evidence: People were protected from the risk of abuse; staff were trained in safeguarding and knew how to report concerns.
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: The registered manager confirmed that appraisals had not been completed with staff, however she was in the process of organising training for managers.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and social engagement
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and incident management
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Safe recruitment practices
  - Published: 2021-10-30

### well_led

- Finding
  - CQC statutory notifications
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Quality audit systems
  - Published: 2021-10-30
- Finding
  - Data governance and information security
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-314767017

HomeCare Compass is an independent guide and is not affiliated with the CQC.