# Phoenix

*Operated by The Lantern Community.*

Phoenix is a CQC-regulated home-care agency in Ringwood.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/03/2019

## Practical info

- Postcode: BH24 2NN
- Registered manager: Deliu, Claudiu
- Local authority: Dorset
- Region: South West
- City: Ringwood
- Last CQC check: 25/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People reported feeling safe and happy living at the service
  - Published: 2022-06-25
- Finding
  - Evidence: Person-centred, relaxed and kind staff interactions observed
  - Published: 2022-06-25
- Finding
  - Evidence: Safe recruitment practices including references and DBS checks
  - Published: 2022-06-25
- Finding
  - Evidence: Sufficient staffing levels maintained despite Brexit and COVID, with bank staff cover
  - Published: 2022-06-25
- Finding
  - Evidence: Easy read safeguarding and complaints information available to people
  - Published: 2022-06-25
- Finding
  - Evidence: Safeguarding concerns appropriately reported to external agencies
  - Published: 2022-06-25
- Finding
  - Evidence: Staff completed safeguarding training and understood how to recognise and report abuse
  - Published: 2022-06-25
- Finding
  - Evidence: Safe, clean, well equipped and well-maintained environment meeting sensory and physical needs
  - Published: 2022-06-25
- Finding
  - Evidence: Staff supported people to have maximum possible choice, control and independence
  - Published: 2022-06-25

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-06-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3133381973

HomeCare Compass is an independent guide and is not affiliated with the CQC.