# Aitop Healthcare Limited

Aitop Healthcare Limited is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2023

## Practical info

- Postcode: NN18 8PY
- Registered manager: Badza, Portia
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 09/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-02-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-09

### Other

- Finding
  - Evidence: Support visits were consistently on time and delivered by a single consistent carer.
  - Published: 2023-02-09
- Finding
  - Evidence: The registered manager demonstrated good understanding of MCA principles and duty of candour.
  - Published: 2023-02-09
- Finding
  - Evidence: Quality assurance audits were in place with plans to develop systems as the service grew.
  - Published: 2023-02-09
- Finding
  - Evidence: Consent was embedded throughout care records and sought before every care interaction.
  - Published: 2023-02-09
- Finding
  - Evidence: The registered manager was described as reliable, compassionate, and caring, receiving a '5 stars' endorsement from a relative.
  - Published: 2023-02-09
- Finding
  - Evidence: Care plans were holistic, person-centred, and included equality, diversity, and human rights considerations.
  - Published: 2023-02-09
- Finding
  - Evidence: Risk assessments were in place and reviewed regularly, with clear guidance on reducing identified risks.
  - Published: 2023-02-09

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-09
- Finding
  - Using medicines safely
  - Published: 2023-02-09
- Finding
  - Staffing and recruitment
  - Published: 2023-02-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-09

### well_led

- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-02-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-09
- Finding
  - Is the service well-led?
  - Published: 2022-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3132551917

HomeCare Compass is an independent guide and is not affiliated with the CQC.