# Wisteria Care

*Operated by Mr & Mrs S Wortley.*

Wisteria Care is a CQC-regulated home-care agency in Yeovil.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/10/2022

## Practical info

- Postcode: BA21 3TL
- Registered manager: Kinsman, Jessica
- Local authority: Somerset
- Region: South West
- City: Yeovil
- Last CQC check: 13/Jan/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2023-01-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2023-01-13

### Other

- Finding
  - Evidence: People's dietary needs, likes, dislikes and food intolerances known and met
  - Published: 2023-01-13
- Finding
  - Evidence: Regular supervision enabling staff to raise issues and discuss professional development
  - Published: 2023-01-13
- Finding
  - Evidence: Wide range of staff training including medication, safeguarding, mental capacity and autism awareness
  - Published: 2023-01-13
- Finding
  - Evidence: Robust induction programme including shadow shifts, competency checks and Care Certificate standards
  - Published: 2023-01-13
- Finding
  - Evidence: Strong multi-agency working; professionals noted staff follow advice, attend care huddles and give regular updates
  - Published: 2023-01-13
- Finding
  - Evidence: Timely referrals to health and social care professionals including GPs, occupational therapists, district nurses and social workers
  - Published: 2023-01-13
- Finding
  - Evidence: Comprehensive initial assessments capturing individual needs, interests, abilities, preferences and intended outcomes
  - Published: 2023-01-13
- Finding
  - Evidence: Staff consistently seek consent before providing care; people confirmed this in feedback
  - Published: 2023-01-13
- Finding
  - Evidence: Service improved MCA compliance; detailed decision-specific mental capacity assessments and best interest decisions now in place
  - Published: 2023-01-13
- Finding
  - Evidence: Strong partnership working with GPs, district nurses, social work teams and Somerset's D2A service
  - Published: 2022-10-27
- Finding
  - Evidence: Regular audits (complaints, missed/late calls, care plans, training) used to drive improvement
  - Published: 2022-10-27
- Finding
  - Evidence: Supportive, family-like culture with staff feeling appreciated and encouraged to gain qualifications
  - Published: 2022-10-27
- Finding
  - Evidence: Accident/incident reporting with reflective learning shared across the team
  - Published: 2022-10-27
- Finding
  - Evidence: Effective infection prevention, PPE use and hand hygiene
  - Published: 2022-10-27
- Finding
  - Evidence: Safe medicines management with regular staff competency checks
  - Published: 2022-10-27
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding signs and whistleblowing routes
  - Published: 2022-10-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-27
- Finding
  - Using medicines safely
  - Published: 2022-10-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-10-27
- Finding
  - Staffing and recruitment
  - Published: 2022-10-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-27
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-10-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-10-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3126681367

HomeCare Compass is an independent guide and is not affiliated with the CQC.