# City Care Agency

*Operated by City Care Agency Ltd.*

City Care Agency is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/05/2023

## Practical info

- Postcode: E1 4UN
- Registered manager: Hassan, Abdi
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 13/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider stabilised several challenging care packages where previous providers had struggled, noted by health professionals.
  - Published: 2023-05-13
- Finding
  - Evidence: Comprehensive quality assurance system including audits, spot checks, telephone monitoring and staff meetings.
  - Published: 2023-05-13
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals, local authorities and voluntary organisations.
  - Published: 2023-05-13
- Finding
  - Evidence: Positive organisational culture: over 40 staff praised management, describing a fair, open and inclusive environment.
  - Published: 2023-05-13
- Finding
  - Evidence: Strong infection prevention and control practices with adequate PPE supply and regular staff updates.
  - Published: 2023-05-13
- Finding
  - Evidence: Medicines safety procedures included real-time alerts, competency assessments and regular training for staff.
  - Published: 2023-05-13
- Finding
  - Evidence: Safeguarding incidents were properly reported, logged and followed up; no unreported incidents were found.
  - Published: 2023-05-13
- Finding
  - Evidence: Safer recruitment procedures were robust, with DBS checks, references and proof of identity in place for all staff.
  - Published: 2023-05-13
- Finding
  - Evidence: Electronic Call Monitoring of 5957 calls for 87 people found no major concerns with scheduling; timekeeping feedback was consistently positive.
  - Published: 2023-05-13
- **medication_management** _(minor)_
  - Evidence: Where we identified 2 minor discrepancies related to the accuracy of people's support within their care records, the registered manager acknowledged the records would be updated immediately.
  - Published: 2023-05-13
- **record_keeping** _(minor)_
  - Evidence: we found the volume of assessments and the layout of the care plans difficult to navigate, which led to duplication and some minor inconsistencies across the records we reviewed.
  - Published: 2023-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3126338527

HomeCare Compass is an independent guide and is not affiliated with the CQC.