# Topaz Care and Support Company Limited

Topaz Care and Support Company Limited is a CQC-regulated home-care agency in Rainham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 03/10/2023

## Practical info

- Postcode: RM13 8EU
- Registered manager: Sosanya, Racheal
- Local authority: Havering
- Region: London
- City: Rainham
- Last CQC check: 03/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-03
- Finding
  - Supporting people to live healthier lives and access healthcare services; staff working with other agencies
  - Published: 2023-10-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-03

### Other

- Finding
  - Evidence: Quality assurance through bi-monthly audits of care plans, medicines records, training and call logs.
  - Published: 2023-10-03
- Finding
  - Evidence: Mental Capacity Act principles followed, with consent sought before all care interactions.
  - Published: 2023-10-03
- Finding
  - Evidence: Effective incident and accident reporting system with lessons-learned processes to prevent reoccurrence.
  - Published: 2023-10-03
- Finding
  - Evidence: People and relatives consistently positive about staff punctuality, kindness, dignity and competence.
  - Published: 2023-10-03
- Finding
  - Evidence: Strong partnership working with local authorities, social workers, paediatric nurses, SALT, dieticians and other health and education professionals.
  - Published: 2023-10-03
- Finding
  - Evidence: Positive, person-centred culture with open-door management policy and strong staff support through supervision and appraisals.
  - Published: 2023-10-03
- Finding
  - Evidence: Comprehensive staff induction including mandatory and specialist training topics such as epilepsy, paediatric life support, PEG feeding and learning disability awareness.
  - Published: 2023-10-03
- Finding
  - Evidence: Electronic call monitoring system used to schedule and monitor visits, with sufficient travel time between visits confirmed by staff and relatives.
  - Published: 2023-10-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-03
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-10-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-03
- Finding
  - Using medicines safely
  - Published: 2023-10-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-03
- Finding
  - Staffing and recruitment
  - Published: 2023-10-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-03

### well_led

- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-03
- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2023-10-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3126273595

HomeCare Compass is an independent guide and is not affiliated with the CQC.