# Ashwood Care Leigh

*Operated by Ashwood Home Care Limited.*

Ashwood Care Leigh is a CQC-regulated home-care agency in Leigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/10/2019

## Practical info

- Postcode: WN7 1BU
- Registered manager: Iwanski, Victoria
- Local authority: Wigan
- Region: North West
- City: Leigh
- Last CQC check: 16/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Equality, diversity and human rights
  - Published: 2023-11-14
- Finding
  - Promoting independence
  - Published: 2023-11-14
- Finding
  - Kindness, respect and dignity
  - Published: 2023-11-14

### effective

- Finding
  - Healthcare needs and nutrition
  - Published: 2023-11-14
- Finding
  - Consent and Mental Capacity Act
  - Published: 2023-11-14
- Finding
  - Supervision and appraisal
  - Published: 2023-11-14
- Finding
  - Staff training and induction
  - Published: 2023-11-14

### Other

- Finding
  - Evidence: Accessible Information Standard met, with information available in easy read and large print formats.
  - Published: 2023-11-14
- Finding
  - Evidence: End of life care training cascaded to all staff to a high standard, as noted by a local authority professional.
  - Published: 2023-11-14
- Finding
  - Evidence: Positive feedback from local authority professionals, describing the registered manager as proactive, open and transparent.
  - Published: 2023-11-14
- Finding
  - Evidence: Complaints were handled effectively with a comprehensive log and prompt resolution.
  - Published: 2023-11-14
- Finding
  - Evidence: Person-centred care planning with involvement of people and relatives in care reviews.
  - Published: 2023-11-14
- Finding
  - Evidence: Regular one-to-one supervision, staff meetings, spot checks and annual appraisals were in place.
  - Published: 2023-11-14
- Finding
  - Evidence: Staff received a comprehensive range of training including safeguarding, MCA/DoLS, dementia awareness, end of life and medication.
  - Published: 2023-11-14
- Finding
  - Evidence: Electronic call monitoring system (Care Planner) allowed real-time tracking of visit start and finish times.
  - Published: 2023-11-14
- Finding
  - Evidence: Robust recruitment processes including DBS checks, proof of identity, two references and completed application forms.
  - Published: 2023-11-14
- Finding
  - Evidence: People and relatives consistently reported feeling safe, with staff described as kind, caring and respectful.
  - Published: 2023-11-14
- **incident_learning** _(moderate)_
  - Evidence: Records of staff non-compliance to company policies or processes were identified but there was no record of which carer was involved and the actions taken to ensure these errors were not repeated.
  - Published: 2023-11-14

### responsive

- Finding
  - Accessible information
  - Published: 2023-11-14
- Finding
  - End of life care
  - Published: 2023-11-14
- Finding
  - Complaints handling
  - Published: 2023-11-14
- Finding
  - Person-centred care planning
  - Published: 2023-11-14

### safe

- Finding
  - Infection control
  - Published: 2023-11-14
- Finding
  - Staffing levels and recruitment
  - Published: 2023-11-14
- Finding
  - Risk assessment
  - Published: 2023-11-14
- Finding
  - Safeguarding
  - Published: 2023-11-14
- Finding
  - Medicines management
  - Published: 2023-11-14

### well_led

- Finding
  - Staff engagement and culture
  - Published: 2023-11-14
- Finding
  - Leadership and management
  - Published: 2023-11-14
- Finding
  - Governance and auditing
  - Published: 2023-11-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3125707427

HomeCare Compass is an independent guide and is not affiliated with the CQC.