# First Option Healthcare

*Operated by First Option Healthcare Limited.*

First Option Healthcare is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/11/2022

## Practical info

- Postcode: CR0 2LX
- Registered manager: Rendell, Clare
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 05/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-05

### Other

- Finding
  - Evidence: Staff incentives including monthly newsletters, carer/nurse of the month awards and events celebrating cultural diversity to support retention.
  - Published: 2022-11-05
- Finding
  - Evidence: Open culture promoted with duty of candour embedded; accidents and incidents analysed at regular management meetings.
  - Published: 2022-11-05
- Finding
  - Evidence: Staff supported with continuing professional development; in-house clinical educators were accredited to train nurses and care staff.
  - Published: 2022-11-05
- Finding
  - Evidence: Provider commissioned external audits in addition to internal quality checks and acted on feedback to drive improvements.
  - Published: 2022-11-05
- Finding
  - Evidence: Strong multi-disciplinary working with commissioners, GPs, occupational health practitioners, local authorities and charities.
  - Published: 2022-11-05
- Finding
  - Evidence: Holistic, person-centred care records covered clinical needs, hobbies, interests and cultural and religious beliefs.
  - Published: 2022-11-05
- Finding
  - Evidence: Medicines administered safely with MAR records kept at people's homes and competency checks carried out by clinical leads.
  - Published: 2022-11-05
- Finding
  - Evidence: Dedicated recruitment team met with people before care started to match staff with the right skills and aptitude for each bespoke care package.
  - Published: 2022-11-05
- Finding
  - Evidence: Staff completed comprehensive safeguarding training for both adults and children with detailed policies covering signs, triggers and risk factors.
  - Published: 2022-11-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-05
- Finding
  - Using medicines safely
  - Published: 2022-11-05
- Finding
  - Staffing and recruitment
  - Published: 2022-11-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3124182279

HomeCare Compass is an independent guide and is not affiliated with the CQC.