# Temp Exchange Ltd

Temp Exchange Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/11/2024

## Practical info

- Postcode: E17 6DS
- Registered manager: Mombley, Mahan
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 13/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-02-23

### effective

- Finding
  - Is the service effective?
  - Published: 2022-02-23

### Other

- Finding
  - Evidence: Staff completed equality, diversity and human rights training
  - Published: 2022-02-23
- Finding
  - Evidence: Complaints were initially responded to within 24 hours per the provider's procedure
  - Published: 2022-02-23
- Finding
  - Evidence: Staff used appropriate PPE and followed infection control practices
  - Published: 2022-02-23
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act and obtained consent
  - Published: 2022-02-23
- Finding
  - Evidence: Recruitment practices included criminal record checks and right-to-work checks
  - Published: 2022-02-23
- Finding
  - Evidence: Staff received induction based on the Care Certificate and training in mandatory and specialist areas
  - Published: 2022-02-23
- Finding
  - Evidence: Staff treated people with dignity and respect and encouraged independence
  - Published: 2022-02-23
- **staff_competency** _(minor)_
  - Evidence: I don't think she has been trained to deal with mental health issues... she just doesn't have the background for dealing with mental health.
  - Published: 2022-02-23
- **record_keeping** _(moderate)_
  - Evidence: they had failed to identify that the care records were not accurate, risk assessments were not detailed and care plans were not person centred.
  - Published: 2022-02-23
- **missed_or_late_visits** _(moderate)_
  - Evidence: Some of the concerns identified included missed visits.
  - Published: 2022-02-23
- **complaints_handling** _(moderate)_
  - Evidence: the provider was aware that aspects of the procedure were not always followed, such as informing people of the outcome of their complaint in writing.
  - Published: 2022-02-23
- **person_centred_care** _(moderate)_
  - Evidence: Care plans provided details of people's needs, however they were not always person-centred.
  - Published: 2022-02-23
- **incident_learning** _(moderate)_
  - Evidence: records of incidents reviewed did not demonstrate the outcomes and where there had been learning from them.
  - Published: 2022-02-23
- **care_planning** _(moderate)_
  - Evidence: risk assessments were unclear and did not provide guidance on how some risks should be managed.
  - Published: 2022-02-23
- **governance** _(critical)_
  - Evidence: Governance arrangements had not operated effectively to improve the quality and safety of the service.
  - Published: 2022-02-23
- **medication_management** _(critical)_
  - Evidence: we found major concerns in relation to one person who had been administered medicine not prescribed for them for a week without the provider noticing.
  - Published: 2022-02-23
- **safeguarding** _(critical)_
  - Evidence: people were not always protected from abuse because the provider failed to identify when abuse had taken place
  - Published: 2022-02-23

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-02-23

### safe

- Finding
  - Is the service safe?
  - Published: 2022-02-23

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-02-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-312248967

HomeCare Compass is an independent guide and is not affiliated with the CQC.