# Silver Grace Homecare

*Operated by Unity Healthcare UK Limited.*

Silver Grace Homecare is a CQC-regulated home-care agency in Sutton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/01/2023

## Practical info

- Postcode: SM3 8BL
- Registered manager: MacKay, Lisa
- Local authority: Sutton
- Region: London
- City: Sutton
- Last CQC check: 04/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service had grown considerably since the last inspection without negatively impacting care quality.
  - Published: 2023-01-04
- Finding
  - Evidence: Complaints were recorded, investigated and resolved appropriately.
  - Published: 2023-01-04
- Finding
  - Evidence: End of life care was delivered in line with people's wishes, including involvement in DNACPR decisions.
  - Published: 2023-01-04
- Finding
  - Evidence: Staff supported people's rehabilitation and independence, liaising with physiotherapy and palliative care teams.
  - Published: 2023-01-04
- Finding
  - Evidence: People and relatives were involved in care planning, assessments, and regular formal care reviews.
  - Published: 2023-01-04
- Finding
  - Evidence: Electronic care records system provided real-time governance alerts for missed visits, training due dates, and supervision scheduling.
  - Published: 2023-01-04
- Finding
  - Evidence: Staff received regular training, supervision and competency checks, with training needs analysis undertaken by management.
  - Published: 2023-01-04
- Finding
  - Evidence: Safe recruitment practices including references, identity checks, eligibility to work checks, and criminal record checks.
  - Published: 2023-01-04
- Finding
  - Evidence: Clear risk assessments were in place, particularly for falls, with plans to mitigate and minimise identified risks.
  - Published: 2023-01-04
- Finding
  - Evidence: People received care from a consistent staff team with whom they had built good relationships, including one care worker supporting a client for 5 years.
  - Published: 2023-01-04
- **governance** _(minor)_
  - Evidence: They had not yet developed links with the local authority or forums for managers of social care services, however, they told us they had plans to do so.
  - Published: 2023-01-04
- **leadership** _(minor)_
  - Evidence: At the time of our inspection there was not a registered manager in post. However, the new manager had begun their application.
  - Published: 2023-01-04
- **governance** _(minor)_
  - Evidence: The provider had not asked for people's and their relative's formal feedback over the last year.
  - Published: 2023-01-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3119998535

HomeCare Compass is an independent guide and is not affiliated with the CQC.