# Heronsmere Home Care

*Operated by Heronsmere Home Care Ltd.*

Heronsmere Home Care is a CQC-regulated home-care agency in Rickmansworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/02/2024

## Practical info

- Postcode: WD3 5PW
- Registered manager: Davis, Harriet
- Local authority: Hertfordshire
- Region: East
- City: Rickmansworth
- Last CQC check: 06/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's relatives were overwhelmingly happy with the care received.
  - Published: 2024-02-06
- Finding
  - Evidence: The registered manager worked in partnership effectively with a variety of healthcare professionals.
  - Published: 2024-02-06
- Finding
  - Evidence: Positive and supportive team culture; staff felt supported in their roles.
  - Published: 2024-02-06
- Finding
  - Evidence: Staff recruitment was carried out safely.
  - Published: 2024-02-06
- Finding
  - Evidence: Sufficient staff were deployed to provide care and support.
  - Published: 2024-02-06
- Finding
  - Evidence: Staff understood how to safeguard people from the risk of harm and received safeguarding training.
  - Published: 2024-02-06
- Finding
  - Evidence: Effective infection prevention and control procedures were in place.
  - Published: 2024-02-06
- Finding
  - Evidence: Medicines were managed safely and people received their medicines as prescribed.
  - Published: 2024-02-06
- **care_planning** _(minor)_
  - Evidence: We noted 1 person's risk assessment needed updating to ensure there was clear information to guide staff.
  - Published: 2024-02-06
- **record_keeping** _(moderate)_
  - Evidence: The registered manager did not always have effective quality assurance systems in place to monitor the service. The registered manager was aware of the need to improve record keeping.
  - Published: 2024-02-06
- **supervision_appraisal** _(moderate)_
  - Evidence: Supervisions and appraisals were not consistently happening; this was because the registered manager had periods of maternity leave over the last two years.
  - Published: 2024-02-06
- **governance** _(moderate)_
  - Evidence: Audits were not completed regularly which meant there was limited information in place to see how the service was being managed.
  - Published: 2024-02-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-06
- Finding
  - Using medicines safely
  - Published: 2024-02-06
- Finding
  - Staffing and recruitment
  - Published: 2024-02-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-02-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-06
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-02-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-02-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3116732920

HomeCare Compass is an independent guide and is not affiliated with the CQC.