# Domiciliary Care Dorset

*Operated by Achieve Together Limited.*

Domiciliary Care Dorset is a CQC-regulated home-care agency in Salisbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/05/2018

## Practical info

- Postcode: SP5 5PA
- Registered manager: Harvey, Steven
- Local authority: Dorset
- Region: South West
- City: Salisbury
- Last CQC check: 17/May/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Communication and accessible information
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Care needs assessment and planning
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Medicines were stored securely and protocols for 'as required' medicines were in place.
  - Published: 2020-01-29
- Finding
  - Evidence: An inclusive, positive culture with open communication between staff, management and families.
  - Published: 2020-01-29
- Finding
  - Evidence: A complaints process was accessible including easy-read forms, and relatives felt concerns were taken seriously.
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported to pursue activities, hobbies and community access in line with their interests.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff worked well with external agencies and made timely referrals to healthcare professionals.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed, with input from healthcare professionals and relatives.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received training described as 'fantastic' and 'brilliant', with supervision, team meetings and competency checks in place.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment practices were followed including DBS checks, references and right-to-work verification.
  - Published: 2020-01-29
- Finding
  - Evidence: Risk assessments were completed collaboratively with health and social care professionals and reviewed regularly.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had received safeguarding training and understood their responsibilities to report concerns, including whistleblowing procedures.
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: for one person, their communication needs had not been fully assessed to identify if staff could use other communication methods, such as pictures.
  - Published: 2020-01-29
- **incident_learning** _(minor)_
  - Evidence: there were two incidents that the registered manager had not been made aware of but action had been taken to ensure the person's needs were met.
  - Published: 2020-01-29
- **end_of_life_care** _(minor)_
  - Evidence: We recommend that the provider supports people to express their preferences and choices for the end of their life.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: records of what care plans were checked and identified actions were not recorded by the registered manager.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: audits and checks carried out by the registered manager were not fully documented in relation to the management of the care provided.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care planning
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Personalised care and activities
  - Published: 2020-01-29

### safe

- Finding
  - Infection control
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29
- Finding
  - Safeguarding and risk management
  - Published: 2020-01-29

### well_led

- Finding
  - Governance and quality assurance audits
  - Published: 2020-01-29
- Finding
  - Culture and leadership
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3115272975

HomeCare Compass is an independent guide and is not affiliated with the CQC.