# Liral Veget Training and Recruitment Ltd

*Operated by Liral Veget Training and Recruitment Limited.*

Liral Veget Training and Recruitment Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/08/2025

## Practical info

- Postcode: SE1 5UT
- Registered manager: Darpoh, Rita
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 29/Aug/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-15

### Other

- Finding
  - Evidence: The service regularly sought feedback from relatives and staff, with recent satisfaction surveys showing high satisfaction levels.
  - Published: 2023-12-15
- Finding
  - Evidence: Relatives provided mainly positive feedback about the quality of care and reported their family members were treated with kindness and compassion.
  - Published: 2023-12-15
- Finding
  - Evidence: Staff who supported people to take medicines had completed appropriate training and had their competency assessed.
  - Published: 2023-12-15
- Finding
  - Evidence: The service had an accessible complaints policy and relatives were satisfied with how complaints were resolved.
  - Published: 2023-12-15
- Finding
  - Evidence: Staff told us they adapted their communication to meet the needs of people, including use of pictures, objects of reference and sign language.
  - Published: 2023-12-15
- Finding
  - Evidence: New staff had a comprehensive induction and probation period including completion of the Care Certificate.
  - Published: 2023-12-15
- Finding
  - Evidence: Safer recruitment processes were generally followed including DBS checks, right to work, employment history and references.
  - Published: 2023-12-15
- Finding
  - Evidence: Staff followed safe hygiene practices and had a plentiful supply of PPE with training and ongoing support on infection control procedures.
  - Published: 2023-12-15
- **leadership** _(critical)_
  - Evidence: The current and former nominated individual did not have an understanding of the responsibilities of registered providers under Right Support, Right Care, Right Culture.
  - Published: 2023-12-15
- **record_keeping** _(moderate)_
  - Evidence: One person's risk assessment stated their medications should be administered via the PEG. This was outdated information as the PEG was removed in July 2022.
  - Published: 2023-12-15
- **supervision_appraisal** _(moderate)_
  - Evidence: There was also no record of staff appraisal in the files we reviewed... One member of staff told us, 'It's meant to be every 3 months. But this is not happening.'
  - Published: 2023-12-15
- **incident_learning** _(moderate)_
  - Evidence: There was no system in place to collate and analyse incidents.
  - Published: 2023-12-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-15
- Finding
  - Staffing and recruitment
  - Published: 2023-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-15
- Finding
  - Using medicines safely
  - Published: 2023-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-15
- Finding
  - Working in partnership with others
  - Published: 2023-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-310989816

HomeCare Compass is an independent guide and is not affiliated with the CQC.