# A1 Home Care

*Operated by A1 Home Care Ltd.*

A1 Home Care is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/02/2020

## Practical info

- Postcode: CM2 6ND
- Registered manager: Cook, Nicola
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 13/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Advocacy for people using the service
  - Published: 2021-01-23
- Finding
  - Promoting independence
  - Published: 2021-01-23
- Finding
  - Kindness, dignity and respect
  - Published: 2021-01-23

### effective

- Finding
  - Supervision and observation of practice
  - Published: 2021-01-23
- Finding
  - Working with other professionals
  - Published: 2021-01-23
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-01-23
- Finding
  - Staff training and competency
  - Published: 2021-01-23

### Other

- Finding
  - Evidence: Open culture with accessible registered manager and positive staff morale
  - Published: 2021-01-23
- Finding
  - Evidence: Collaborative working with local authorities and health professionals to ensure continuity of care
  - Published: 2021-01-23
- Finding
  - Evidence: Complaints about care standards handled promptly and sensitively with people informed of outcomes
  - Published: 2021-01-23
- Finding
  - Evidence: People and professionals described care workers as kind, compassionate and excellent advocates
  - Published: 2021-01-23
- Finding
  - Evidence: Small core care teams assigned to individuals ensuring consistency and continuity of care
  - Published: 2021-01-23
- Finding
  - Evidence: Staff trained in Care Certificate and supported to undertake QCF diploma; competency observed by senior staff
  - Published: 2021-01-23
- Finding
  - Evidence: Weekly audits of medicine administration records with active investigation of errors
  - Published: 2021-01-23
- Finding
  - Evidence: Comprehensive and regularly reviewed risk assessments including environmental, physical and mental health risks
  - Published: 2021-01-23
- Finding
  - Evidence: Staff demonstrated strong understanding of safeguarding procedures and actively used whistleblowing policies
  - Published: 2021-01-23
- Finding
  - Evidence: Robust recruitment process using values-based interview questions, DBS checks and two satisfactory references
  - Published: 2021-01-23

### responsive

- Finding
  - Partnership working to meet needs
  - Published: 2021-01-23
- Finding
  - Meeting cultural and gender preferences
  - Published: 2021-01-23
- Finding
  - Complaints handling
  - Published: 2021-01-23
- Finding
  - Person-centred care planning
  - Published: 2021-01-23

### safe

- Finding
  - Infection control
  - Published: 2021-01-23
- Finding
  - Medication management
  - Published: 2021-01-23
- Finding
  - Risk assessment
  - Published: 2021-01-23
- Finding
  - Safeguarding
  - Published: 2021-01-23
- Finding
  - Recruitment and staffing
  - Published: 2021-01-23

### well_led

- Finding
  - Regulatory notifications and external liaison
  - Published: 2021-01-23
- Finding
  - Openness, culture and whistleblowing
  - Published: 2021-01-23
- Finding
  - Staff supervision and accountability structures
  - Published: 2021-01-23
- Finding
  - Monitoring late visits and governance systems
  - Published: 2021-01-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-310523832

HomeCare Compass is an independent guide and is not affiliated with the CQC.