# Home Instead

*Operated by Match Senior Care Ltd.*

Home Instead is a CQC-regulated home-care agency in Bexhill On Sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2023

## Practical info

- Postcode: TN40 1JA
- Local authority: East Sussex
- Region: South East
- City: Bexhill On Sea
- Last CQC check: 23/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff went above and beyond, including helping a person transition to residential care and continuing companionship visits
  - Published: 2023-03-23
- Finding
  - Evidence: People and relatives had access to an online portal showing real-time records of support provided
  - Published: 2023-03-23
- Finding
  - Evidence: Provider set up community initiatives including companionship café and 'singing down memory lane' for people with dementia
  - Published: 2023-03-23
- Finding
  - Evidence: Registered manager maintained thorough audit and quality assurance systems reviewed monthly
  - Published: 2023-03-23
- Finding
  - Evidence: Thoughtful staff introduction processes including shadowing before solo visits
  - Published: 2023-03-23
- Finding
  - Evidence: Staff were matched to people based on personalities, hobbies and interests, fostering strong relationships
  - Published: 2023-03-23
- Finding
  - Evidence: Medicines were managed safely with competency checks covering multiple administration types
  - Published: 2023-03-23
- Finding
  - Evidence: Risks were well-assessed and managed, with care plans and risk assessments kept up to date
  - Published: 2023-03-23
- Finding
  - Evidence: Staff understood safeguarding responsibilities and people felt safe with the care received
  - Published: 2023-03-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-23
- Finding
  - Using medicines safely
  - Published: 2023-03-23
- Finding
  - Staffing and recruitment
  - Published: 2023-03-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-23

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-03-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3097052674

HomeCare Compass is an independent guide and is not affiliated with the CQC.