# ACAH Limited

ACAH Limited is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2022

## Practical info

- Postcode: NN17 2BT
- Registered manager: Kane, Andrea
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 27/Apr/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2022-04-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-27

### Other

- Finding
  - Evidence: Prompt contact with health professionals to ensure joined-up care, e.g. district nurse referral for skin sore.
  - Published: 2022-04-27
- Finding
  - Evidence: Robust audit and governance systems in place; registered manager open, transparent and receptive to feedback.
  - Published: 2022-04-27
- Finding
  - Evidence: Electronic call monitoring system enabled prompt identification of discrepancies in visit times.
  - Published: 2022-04-27
- Finding
  - Evidence: Registered manager conducted needs assessments involving people and families before care commenced.
  - Published: 2022-04-27
- Finding
  - Evidence: Staff trained in safeguarding, medication, and infection control; regular spot checks and competency checks conducted by registered manager.
  - Published: 2022-04-27
- Finding
  - Evidence: Electronic medicines administration system enabled real-time oversight by the registered manager; staff trained in medicine administration.
  - Published: 2022-04-27
- Finding
  - Evidence: Safe recruitment procedures in place including identity checks and DBS checks with sufficient staffing levels.
  - Published: 2022-04-27
- Finding
  - Evidence: People felt safe and reported no problems with carers; positive feedback received from all people and relatives contacted.
  - Published: 2022-04-27
- **record_keeping** _(minor)_
  - Evidence: It was not always easy to find the relevant details in a person's care plans and risk assessments, as both paper and electronic formats were still in use.
  - Published: 2022-04-27
- Finding
  - Evidence: Policy changes ensured team meetings were more consistent, purposeful and accessible to staff.
  - Published: 2020-10-12
- Finding
  - Evidence: Care plan records were updated in response to changes, such as when new moving and handling equipment was put in place.
  - Published: 2020-10-12
- Finding
  - Evidence: People and relatives were given opportunities to feedback about the quality of the service, with positive and complimentary responses received.
  - Published: 2020-10-12
- Finding
  - Evidence: All staff had completed mandatory training; a tracker was introduced to evidence supervisions, appraisals and staff meetings.
  - Published: 2020-10-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-27
- Finding
  - Using medicines safely
  - Published: 2022-04-27
- Finding
  - Staffing and recruitment
  - Published: 2022-04-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-27
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-04-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-27
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-04-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-10-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3096362360

HomeCare Compass is an independent guide and is not affiliated with the CQC.