# Sarah's Home Care Ltd

Sarah's Home Care Ltd is a CQC-regulated home-care agency in Watford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/10/2023

## Practical info

- Postcode: WD17 1JJ
- Registered manager: Mcweeney, Sarah
- Local authority: Hertfordshire
- Region: East
- City: Watford
- Last CQC check: 04/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-10-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-04
- Finding
  - Supporting people to eat and drink enough; Staff working with other agencies; Supporting people to live healthier lives
  - Published: 2023-10-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-04

### Other

- Finding
  - Evidence: Complaints system in place; people and relatives felt confident raising concerns and reported issues were resolved promptly.
  - Published: 2023-10-04
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, and other healthcare professionals.
  - Published: 2023-10-04
- Finding
  - Evidence: Open and honest culture promoted by the registered manager, with duty of candour understood and applied.
  - Published: 2023-10-04
- Finding
  - Evidence: Management carried out regular audits, spot checks, quality monitoring calls, and questionnaires to drive continuous improvement.
  - Published: 2023-10-04
- Finding
  - Evidence: Care plans were detailed, person-centred, regularly reviewed, and updated promptly when needs changed via an electronic system.
  - Published: 2023-10-04
- Finding
  - Evidence: Staff received thorough induction including Care Certificate, shadowing, and ongoing training with competency checks for medicines administration.
  - Published: 2023-10-04
- Finding
  - Evidence: A small, consistent staff team enabled meaningful relationships, familiarity with individual needs, and timely recognition of changes in people's condition.
  - Published: 2023-10-04
- Finding
  - Evidence: People and relatives reported feeling safe and expressed consistently positive experiences of the service.
  - Published: 2023-10-04
- **record_keeping** _(minor)_
  - Evidence: We found there were some unexplained gaps in staff's employment histories. However, the Registered Manager took immediate action to address this in relation to existing staff.
  - Published: 2023-10-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-04
- Finding
  - Using medicines safely
  - Published: 2023-10-04
- Finding
  - Staffing and recruitment
  - Published: 2023-10-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-10-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-04
- Finding
  - Duty of candour; Continuous learning and improving care
  - Published: 2023-10-04
- Finding
  - Planning and promoting person-centred, high-quality care and support; Managers and staff being clear about their roles
  - Published: 2023-10-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3096111335

HomeCare Compass is an independent guide and is not affiliated with the CQC.