# YourLife (Littlehampton)

*Operated by Yourlife Management Services Limited.*

YourLife (Littlehampton) is a CQC-regulated home-care agency in Littlehampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 20/02/2019

## Practical info

- Postcode: BN17 5FE
- Registered manager: Yellop, Julie
- Local authority: West Sussex
- Region: South East
- City: Littlehampton
- Last CQC check: 20/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2020-01-29
- Finding
  - Person-centred care and independence
  - Published: 2020-01-29
- Finding
  - Kindness and respect
  - Published: 2020-01-29

### effective

- Finding
  - Healthcare needs monitoring
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Consent and Mental Capacity Act
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: People had access to a 24-hour call point and pendant alarm system with prompt staff response
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager operated an open door policy and management were open and transparent
  - Published: 2020-01-29
- Finding
  - Evidence: People were empowered to contribute to decision making through meetings, surveys and care reviews
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were highly personalised and comprehensive, reflecting individual preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision and appraisal, with a supportive learning culture
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were well trained with 13 of 18 care staff qualified at NVQ level 2 or above
  - Published: 2020-01-29
- Finding
  - Evidence: People received their medicines safely with weekly audits of medicines procedures carried out
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were trained in adult safeguarding procedures and knew what to do if they suspected abuse
  - Published: 2020-01-29
- **staffing_levels** _(moderate)_
  - Evidence: Two of these staff had started work before an Adult First check or a full DBS check was obtained. Three of the staff had also started work before two references were obtained.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: The audits were comprehensive but had not resulted in action to ensure staff recruitment procedures were fully safe.
  - Published: 2020-01-29
- **staff_training** _(minor)_
  - Evidence: Not all staff had received training in the MCA but this was included in the forthcoming staff training plan.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Activities and social engagement
  - Published: 2020-01-29
- Finding
  - Needs assessment and care planning
  - Published: 2020-01-29

### safe

- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Recruitment
  - Published: 2020-01-29
- Finding
  - Staffing
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29

### well_led

- Finding
  - People and staff engagement
  - Published: 2020-01-29
- Finding
  - Leadership and culture
  - Published: 2020-01-29
- Finding
  - Governance and quality assurance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-309539602

HomeCare Compass is an independent guide and is not affiliated with the CQC.