# Jes Care Services Limited

Jes Care Services Limited is a CQC-regulated home-care agency in Oxford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/04/2019

## Practical info

- Postcode: OX2 8NE
- Registered manager: Sibanda, Sithembiso
- Local authority: Oxfordshire
- Region: South East
- City: Oxford
- Last CQC check: 17/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and confidentiality
  - Published: 2020-01-29
- Finding
  - Person-centred involvement in care planning
  - Published: 2020-01-29
- Finding
  - Dignity and respect
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2020-01-29
- Finding
  - Needs assessment and healthcare access
  - Published: 2020-01-29
- Finding
  - Staff skills, training and induction
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act knowledge and application
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Open and positive culture promoted by registered manager; staff felt valued and supported
  - Published: 2020-01-29
- Finding
  - Evidence: Service worked effectively with multidisciplinary professionals including CHC team, GPs and OTs
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were handled in line with policy; no formal complaints recorded
  - Published: 2020-01-29
- Finding
  - Evidence: End of life care was provided compassionately with close links to a local hospice
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with dignity and respect, and staff built positive caring relationships
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision, spot checks, and mandatory training including induction with shadowing
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with no missed calls reported by relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with accurate MAR records and monitored dosage systems
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood safeguarding procedures and could identify and report abuse concerns
  - Published: 2020-01-29
- **staff_training** _(moderate)_
  - Evidence: staff knowledge in relation to the MCA varied..."I don't know what that is"...Records showed staff had not received training in the MCA.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: we found no evidence to show that people's consent was always sought for information sharing or involvement in care planning and reviewing.
  - Published: 2020-01-29
- **safeguarding** _(critical)_
  - Evidence: one person coughed during meals and drinks, which indicated they were at risk of choking. However, there was no risk assessment or risk management plan for choking in place.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Responsiveness to changing needs
  - Published: 2020-01-29

### safe

- Finding
  - Recruitment practices
  - Published: 2020-01-29
- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Risk identification and management
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership culture and staff support
  - Published: 2020-01-29
- Finding
  - Care plan accuracy and record keeping
  - Published: 2020-01-29
- Finding
  - Quality assurance systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3081062401

HomeCare Compass is an independent guide and is not affiliated with the CQC.