# Choices Care Ltd

Choices Care Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/03/2026

## Practical info

- Postcode: LE4 5LR
- Registered manager: Nessa, Shemu
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 12/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Involvement in care planning and decisions
  - Published: 2021-10-30
- Finding
  - Communication and information sharing
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Health and wellbeing support
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Staff supervision and competency
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People and relatives reported consistent, reliable care from familiar staff teams who knew their needs well.
  - Published: 2021-10-30
- Finding
  - Evidence: Diversity among staff and people was actively recognised, celebrated, and accommodated in scheduling and training.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular audits of care records, health and safety, and medication monitored quality and prompted timely improvements.
  - Published: 2021-10-30
- Finding
  - Evidence: Clear leadership structure with an open, supportive registered manager who engaged staff, people, and relatives in quality improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were investigated and used to drive service improvements, including changes to staffing and care delivery.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated strong person-centred values, treating people with dignity, respect, and cultural sensitivity.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Accessible information and communication
  - Published: 2021-10-30
- Finding
  - Responsiveness to changing needs
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Incident review and learning
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Recruitment and staffing levels
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and staff knowledge
  - Published: 2021-10-30

### well_led

- Finding
  - Regulatory compliance and notifications
  - Published: 2021-10-30
- Finding
  - Quality assurance and audit
  - Published: 2021-10-30
- Finding
  - Staff support, engagement and culture
  - Published: 2021-10-30
- Finding
  - Leadership and management structure
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3079423815

HomeCare Compass is an independent guide and is not affiliated with the CQC.