# SAP Care Services Limited

SAP Care Services Limited is a CQC-regulated home-care agency in Tonbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/12/2017

## Practical info

- Postcode: TN9 2HR
- Registered manager: Muzondo, Usebia
- Local authority: Kent
- Region: South East
- City: Tonbridge
- Last CQC check: 05/Dec/2017 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Multi-agency and partnership working
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Regular quality audits and spot checks identifying and remedying shortfalls promptly
  - Published: 2021-10-30
- Finding
  - Evidence: Open, inclusive leadership culture with staff engaged via meetings, group chat, and quality improvement suggestions
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care planned sensitively in collaboration with local hospices
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred culture with people and families actively involved in care planning and service development
  - Published: 2021-10-30
- Finding
  - Evidence: Effective partnership working with hospital discharge teams, district nursing, GPs, and occupational therapists
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Responding to changing needs
  - Published: 2021-10-30
- Finding
  - Person-centred care delivery
  - Published: 2021-10-30

### safe

- Finding
  - Incident and accident learning
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and deployment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Protection from abuse and harm
  - Published: 2021-10-30

### well_led

- Finding
  - Regulatory compliance and governance
  - Published: 2021-10-30
- Finding
  - Continuous learning and improvement
  - Published: 2021-10-30
- Finding
  - Engagement of people, families and staff
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3078396649

HomeCare Compass is an independent guide and is not affiliated with the CQC.