# 365 support services

*Operated by 365 Support Limited.*

365 support services is a CQC-regulated home-care agency in Southport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/04/2023

## Practical info

- Postcode: PR9 0SS
- Registered manager: Deary, Alexandra
- Local authority: Sefton
- Region: North West
- City: Southport
- Last CQC check: 26/Apr/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-26

### Other

- Finding
  - Evidence: Accident and incident records were analysed for patterns and trends, with reflective discussions to identify improvements.
  - Published: 2023-04-26
- Finding
  - Evidence: Staff felt valued and supported; supervision was described as a two-way process encouraging open dialogue.
  - Published: 2023-04-26
- Finding
  - Evidence: The service worked in partnership with external health care agencies to achieve positive outcomes, including avoiding hospital admissions.
  - Published: 2023-04-26
- Finding
  - Evidence: Staff supported people in line with MCA principles; consent was sought before providing care or support.
  - Published: 2023-04-26
- Finding
  - Evidence: A positive approach to risk management respected people's choices rather than simply restricting activities.
  - Published: 2023-04-26
- Finding
  - Evidence: Staff received specialised training tailored to individual people's needs, including shadow shifts with experienced staff.
  - Published: 2023-04-26
- Finding
  - Evidence: People received medicines from staff who were competent to administer them, with guidance for 'when required' and variable dosage medicines.
  - Published: 2023-04-26
- **person_centred_care** _(minor)_
  - Evidence: we could not be assured people had completed these surveys independently, as surveys had been completed by the manager.
  - Published: 2023-04-26
- **safeguarding** _(moderate)_
  - Evidence: the Safeguarding policy referred to the Local Authority's No Secrets guidance (published 2000), which has now been replaced by statutory guidance issued under the Care Act 2014.
  - Published: 2023-04-26
- **record_keeping** _(moderate)_
  - Evidence: Audits had not always identified that information about safety was not as comprehensive as it should have been... information about people's skin integrity management and mobilisation requirements.
  - Published: 2023-04-26
- **governance** _(moderate)_
  - Evidence: where shortfalls had been identified, it was not always clear what action was planned to address the shortfall, such as a date for completion.
  - Published: 2023-04-26
- **care_planning** _(moderate)_
  - Evidence: further information was required in peoples' support records... key information was not included in a person's hospital passport.
  - Published: 2023-04-26

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-04-26
- Finding
  - Using medicines safely
  - Published: 2023-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-26
- Finding
  - Planning and promoting person-centred, high-quality care and support
  - Published: 2023-04-26
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3075600129

HomeCare Compass is an independent guide and is not affiliated with the CQC.