# The Caring Choice Limited

*Operated by The Caring Choice Ltd.*

The Caring Choice Limited is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/09/2022

## Practical info

- Postcode: S35 1SY
- Registered manager: Wilkinson, Tara
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 02/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-02

### Other

- Finding
  - Evidence: Person-centred care plans involving people and their relatives in assessment and decisions
  - Published: 2022-09-02
- Finding
  - Evidence: Robust safeguarding systems and infection prevention with appropriate PPE use
  - Published: 2022-09-02
- Finding
  - Evidence: Effective working with other health and social care professionals
  - Published: 2022-09-02
- Finding
  - Evidence: Open, transparent culture with effective registered manager and good staff morale
  - Published: 2022-09-02
- Finding
  - Evidence: Enough staff employed with excellent timekeeping; people received personalised, person-centred care
  - Published: 2022-09-02
- Finding
  - Evidence: Staff were kind and caring and treated people with dignity and respect, with consistent staff teams supporting continuity of care
  - Published: 2022-09-02
- **supervision_appraisal** _(minor)_
  - Evidence: Staff were overdue their annual appraisals to review their performance over the past year, however the registered manager had planned to prioritise them.
  - Published: 2022-09-02
- **record_keeping** _(minor)_
  - Evidence: one staff file where a staff member's full work history had not been documented at the point of employment
  - Published: 2022-09-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-02
- Finding
  - Staffing and recruitment
  - Published: 2022-09-02
- Finding
  - Using medicines safely
  - Published: 2022-09-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-09-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3075477165

HomeCare Compass is an independent guide and is not affiliated with the CQC.