# Roses Care Services

*Operated by AVR (Oxon) Limited.*

Roses Care Services is a CQC-regulated home-care agency in Banbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/01/2019

## Practical info

- Postcode: OX15 4DH
- Registered manager: Lines, Marlene
- Local authority: Oxfordshire
- Region: South East
- City: Banbury
- Last CQC check: 22/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular feedback mechanisms including surveys, reviews and staff newsletters supported continuous improvement
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were handled transparently and used to drive service-wide improvements
  - Published: 2020-01-29
- Finding
  - Evidence: Call monitoring system tracked visit times and durations to ensure care was delivered as expected
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager was visible, accessible and personally provided cover when staff were unavailable
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans reflected individual choices, preferences and routines
  - Published: 2020-01-29
- Finding
  - Evidence: Service operated within MCA principles with best interest decisions involving families and professionals
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular training, supervision and appraisals supporting their development
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment practices including DBS checks and shadowing before lone working
  - Published: 2020-01-29
- Finding
  - Evidence: Risk assessments and risk management plans enabled positive risk taking and safe support
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood safeguarding responsibilities and appropriate referrals were made to relevant authorities
  - Published: 2020-01-29
- Finding
  - Evidence: Effective partnership working with local health and social care teams
  - Published: 2019-06-21
- Finding
  - Evidence: Positive, open and transparent culture with staff feeling valued and supported
  - Published: 2019-06-21
- Finding
  - Evidence: Care plans were person-centred, reviewed regularly and responsive to changing needs
  - Published: 2019-06-21
- Finding
  - Evidence: People were treated with dignity, respect and supported to remain independent
  - Published: 2019-06-21
- Finding
  - Evidence: Staff were suitably trained, completed induction and shadowing programmes, and received regular supervision
  - Published: 2019-06-21
- Finding
  - Evidence: Sufficient staffing levels with no missed visits reported and electronic monitoring system in place
  - Published: 2019-06-21
- Finding
  - Evidence: Risks to people's well-being were assessed, recorded and managed well
  - Published: 2019-06-21
- Finding
  - Evidence: People felt safe with staff and staff understood safeguarding responsibilities
  - Published: 2019-06-21
- **incident_learning** _(moderate)_
  - Evidence: There was also no overview of accidents and incidents. The registered manager reassured that only a small number occurred however this information was not available to us to view.
  - Published: 2019-06-21
- **medication_management** _(moderate)_
  - Evidence: the provider had no formal procedures in place to audit medicines records charts. The registered manager told us they checked these records on a regular basis... they appreciated this was not documented.
  - Published: 2019-06-21
- **record_keeping** _(moderate)_
  - Evidence: some checks had been happening but were not always recorded... no overview of accidents and incidents. The registered manager reassured that only a small number occurred however this information was not available to us
  - Published: 2019-06-21
- **governance** _(moderate)_
  - Evidence: the provider had no formal procedures in place to audit medicines records charts... this was not documented. There was also no overview of accidents and incidents.
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-307256079

HomeCare Compass is an independent guide and is not affiliated with the CQC.