# Midas Care Solutions Ltd

Midas Care Solutions Ltd is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 05/08/2023

## Practical info

- Postcode: WV1 4JD
- Registered manager: Mapuranga, Brian
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 05/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-05

### Other

- Finding
  - Evidence: Feedback from people and relatives was gathered and used to drive improvements to individual care.
  - Published: 2023-08-05
- Finding
  - Evidence: The service worked in partnership with other agencies such as district nurses and occupational therapists.
  - Published: 2023-08-05
- Finding
  - Evidence: The registered manager demonstrated duty of candour and was open and transparent when things went wrong.
  - Published: 2023-08-05
- Finding
  - Evidence: People were supported by a consistent staff team and told inspectors staff were kind, compassionate and experienced.
  - Published: 2023-08-05
- Finding
  - Evidence: Infection prevention and control measures were in place and regularly checked.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff received induction, training and competency assessments including safeguarding, manual handling and dementia.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff were safely recruited using Disclosure and Barring Service checks.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff understood how to recognise abuse and report concerns; people and relatives felt safe using the service.
  - Published: 2023-08-05
- **care_planning** _(moderate)_
  - Evidence: One person had needs relating to their diabetes. This was identified in the assessment but there was no guidance in the care plan for staff.
  - Published: 2023-08-05
- **record_keeping** _(moderate)_
  - Evidence: There was no care plan audit in place, this meant where care plans were missing or lacked details this had not been identified.
  - Published: 2023-08-05
- **governance** _(critical)_
  - Evidence: Governance arrangements were not effective in identifying areas of improvement. Audits were not identifying concerns and driving improvements in medicines administration.
  - Published: 2023-08-05
- **consent_capacity** _(critical)_
  - Evidence: MCA assessments had been completed but they were not decision specific and there were no documented best interest decisions.
  - Published: 2023-08-05
- **care_planning** _(moderate)_
  - Evidence: Risk assessments were not clearly documented. Where initial assessments had identified people were at risk guidance was either not in place or limited for staff.
  - Published: 2023-08-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-05
- Finding
  - Staffing and recruitment
  - Published: 2023-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-05
- Finding
  - Using medicines safely
  - Published: 2023-08-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-05
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-08-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3071594767

HomeCare Compass is an independent guide and is not affiliated with the CQC.