# Penponds Homecare Ltd

Penponds Homecare Ltd is a CQC-regulated home-care agency in Swindon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 06/01/2018

## Practical info

- Postcode: SN2 2AZ
- Registered manager: Ward-Smith, Tina
- Local authority: Swindon
- Region: South West
- City: Swindon
- Last CQC check: 06/Jan/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Positive, trusting relationships developed through consistent assignment of regular carers
  - Published: 2021-10-30
- Finding
  - Independence actively promoted; staff encouraged people to do as much as they were able
  - Published: 2021-10-30
- Finding
  - People involved in decisions about their care; choices offered and preferences respected
  - Published: 2021-10-30
- Finding
  - People and relatives consistently described staff as kind, caring, and respectful of privacy and dignity
  - Published: 2021-10-30

### effective

- Finding
  - People had access to a range of healthcare professionals; changing needs monitored and responded to promptly
  - Published: 2021-10-30
- Finding
  - People's nutritional needs assessed and met; staff completed food hygiene training
  - Published: 2021-10-30
- Finding
  - Staff demonstrated good understanding of Mental Capacity Act 2005 and applied it in practice
  - Published: 2021-10-30
- Finding
  - Regular supervision meetings held; staff encouraged to identify their own development needs
  - Published: 2021-10-30
- Finding
  - Staff received comprehensive induction, wide-ranging training, and regular competency assessments
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Positive feedback from healthcare professionals describing the service as exceptional, professional, reliable, and responsive.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with clear MAR records, policies, and risk assessments; people received medicines as prescribed.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular audits covering health and safety, incidents, complaints, and training, with action plans to address shortfalls.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, employment history verification, and competency observations in people's homes.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff felt valued and supported, with access to bespoke additional training on request (e.g. diabetes, end of life care) and an incentive scheme recognising contributions.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager led by example, personally providing care, conducting spot checks, and being readily accessible to people, relatives and staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly personalised care plans incorporating life histories, cultural and religious backgrounds, preferred routines, and individual communication needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong continuity of care through a two-main-carer model, ensuring people were supported by familiar staff who knew their needs and preferences.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints process clearly communicated; people felt confident raising concerns
  - Published: 2021-10-30
- Finding
  - Extremely flexible scheduling; requests accommodated without delay and outside planned call times
  - Published: 2021-10-30
- Finding
  - Service went significantly beyond contracted duties to meet people's goals and improve wellbeing
  - Published: 2021-10-30
- Finding
  - Highly personalised care plans centred on individual preferences, routines, histories, and cultural needs
  - Published: 2021-10-30

### safe

- Finding
  - Electronic monitoring system to prevent missed visits and ensure real-time oversight
  - Published: 2021-10-30
- Finding
  - Robust recruitment procedures; sufficient staffing levels with 24-hour on-call cover
  - Published: 2021-10-30
- Finding
  - Medicines administered safely with clear policies, MAR records, and care plan guidance
  - Published: 2021-10-30
- Finding
  - Risk assessments implemented, regularly reviewed, and reflected current needs
  - Published: 2021-10-30
- Finding
  - Safeguarding and whistleblowing policies in place; staff trained to identify and report abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Registered manager met CQC notification obligations and demonstrated awareness of legal responsibilities
  - Published: 2021-10-30
- Finding
  - Staff felt valued, involved in service development, and motivated by clear person-centred values
  - Published: 2021-10-30
- Finding
  - Regular audits of health and safety, incidents, complaints, and training with action plans
  - Published: 2021-10-30
- Finding
  - Open, positive culture promoted by registered manager who led by example and provided direct care
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3069148842

HomeCare Compass is an independent guide and is not affiliated with the CQC.