# Abide Home Care

*Operated by Abide Home Care Limited.*

Abide Home Care is a CQC-regulated home-care agency in Brixham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2023

## Practical info

- Postcode: TQ5 9TF
- Registered manager: Caunter, Jade
- Local authority: Torbay
- Region: South West
- City: Brixham
- Last CQC check: 07/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with health and social care professionals to meet people's needs.
  - Published: 2023-03-07
- Finding
  - Evidence: Regular surveys and newsletters kept people and relatives informed and engaged.
  - Published: 2023-03-07
- Finding
  - Evidence: Complaints were welcomed as improvement opportunities; people felt confident raising concerns.
  - Published: 2023-03-07
- Finding
  - Evidence: Open and transparent culture promoted by registered managers with a clear understanding of Duty of Candour.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, fostering positive caring relationships.
  - Published: 2023-03-07
- Finding
  - Evidence: Care records were personalised, regularly reviewed, and completed in conjunction with people and their relatives.
  - Published: 2023-03-07
- Finding
  - Evidence: Medicines managed safely with electronic records, missed-dose alerts, competency assessments, and regular audits.
  - Published: 2023-03-07
- Finding
  - Evidence: Electronic care planning system kept staff updated on people's risks, medicines, and changing needs in real time.
  - Published: 2023-03-07
- Finding
  - Evidence: Robust recruitment practices including DBS checks and employment history verification ensured safe staffing.
  - Published: 2023-03-07
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting processes.
  - Published: 2023-03-07
- Finding
  - Evidence: Leadership was visible and approachable; management led by example and maintained an open, person-centred culture.
  - Published: 2021-10-30
- Finding
  - Evidence: The service was flexible and responsive to changes in people's needs, with care plans reviewed monthly or sooner when needs changed.
  - Published: 2021-10-30
- Finding
  - Evidence: An audit system monitored quality, including monthly MAR sheet audits and competency observations during care visits.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager worked proactively with GPs, district nurses, occupational therapists and the local hospice to ensure joined-up care.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care was delivered in partnership with district nurses, the local hospice and families, enabling people to remain at home.
  - Published: 2021-10-30
- Finding
  - Evidence: The service complied with the Accessible Information Standard, including use of tablet-based communication for a non-verbal service user.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were well trained, supported and felt valued, with regular supervision, appraisals and staff meetings to embed good practice.
  - Published: 2021-10-30
- Finding
  - Evidence: Risk assessments were completed for each person covering falls, nutrition, skin care, mobility and home environment, with actions taken to mitigate identified risks.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe and robust recruitment procedures were in place including DBS checks, written references, health screening and identity confirmation.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently described staff as kind, caring and compassionate, with comments such as 'I cannot fault my carers, they are marvellous' and 'Care is in their name and actions'.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: There had been a medication error in the past 12 months. Staff identified that one person's medicines had been given by staff and the person's neighbour.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3068636225

HomeCare Compass is an independent guide and is not affiliated with the CQC.