# C&V Care Solutions Ltd

C&V Care Solutions Ltd is a CQC-regulated home-care agency in Bilston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/01/2024

## Practical info

- Postcode: WV14 6AG
- Registered manager: Vernon, Janet
- Local authority: Wolverhampton
- Region: West Midlands
- City: Bilston
- Last CQC check: 30/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with community nurses, occupational therapists and other health professionals.
  - Published: 2024-01-30
- Finding
  - Evidence: Engagement with local and national forums (Skills for Care, West Midlands Care Association) to drive continuous improvement.
  - Published: 2024-01-30
- Finding
  - Evidence: Registered manager maintained regular contact with people and families and fostered an open, transparent culture.
  - Published: 2024-01-30
- Finding
  - Evidence: Effective infection prevention and control practices including spot checks by the registered manager.
  - Published: 2024-01-30
- Finding
  - Evidence: Medicines were administered safely with monthly audit checks and competency assessments of staff.
  - Published: 2024-01-30
- Finding
  - Evidence: Consistent staffing ensured people knew their carers and staff arrived on time for every visit.
  - Published: 2024-01-30
- Finding
  - Evidence: People felt safe and staff understood how to recognise and raise safeguarding concerns with appropriate authorities.
  - Published: 2024-01-30
- **staff_training** _(minor)_
  - Evidence: One person's recruitment record did not have a documented discussion with staff about gaps in their employment.
  - Published: 2024-01-30
- **record_keeping** _(minor)_
  - Evidence: The providers systems had not consistently ensured one person's care records contained all the details staff knew about them.
  - Published: 2024-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3068569546

HomeCare Compass is an independent guide and is not affiliated with the CQC.