# Fortress Care Ltd

*Operated by Fortress Care Limited.*

Fortress Care Ltd is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2023

## Practical info

- Postcode: M40 8BB
- Registered manager: Jatto, Olubunmi
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 22/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-22

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-22

### Other

- Finding
  - Evidence: People and relatives were involved in care planning and feedback was regularly sought through surveys and quality monitoring.
  - Published: 2023-12-22
- Finding
  - Evidence: A well-being lead and staff recognition initiatives such as 'carer of the month' were in place.
  - Published: 2023-12-22
- Finding
  - Evidence: Leadership was open and inclusive; staff felt supported and praised the registered manager.
  - Published: 2023-12-22
- Finding
  - Evidence: The service worked effectively in partnership with other health and social care professionals.
  - Published: 2023-12-22
- Finding
  - Evidence: Staff were kind, caring and knew people well, respecting their dignity, privacy and independence.
  - Published: 2023-12-22
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed, reflecting people's individual needs and preferences.
  - Published: 2023-12-22
- Finding
  - Evidence: Medicines were managed safely overall, with staff trained and competency-checked in medicines administration.
  - Published: 2023-12-22
- Finding
  - Evidence: Recruitment checks were robust and an electronic system ensured appropriate staffing levels and rota coverage.
  - Published: 2023-12-22
- Finding
  - Evidence: People felt safe and staff were trusted to keep them safe, with robust safeguarding training in place.
  - Published: 2023-12-22
- **governance** _(moderate)_
  - Evidence: although care plans were checked regularly, the audits were not recorded, and, although action was taken if follow up work was required, this was also not recorded.
  - Published: 2023-12-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-22
- Finding
  - Using medicines safely
  - Published: 2023-12-22
- Finding
  - Staffing and recruitment
  - Published: 2023-12-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-12-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-22

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-22
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-12-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3063177411

HomeCare Compass is an independent guide and is not affiliated with the CQC.