# Active Support Service Ltd

*Operated by Active Support Service Limited.*

Active Support Service Ltd is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/03/2026

## Practical info

- Postcode: NN16 0SX
- Registered manager: Crosbie, Jacqueline
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 31/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-08-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-08-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-08-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-08-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-08-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-08-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-08-09

### Other

- Finding
  - Evidence: Regular quality monitoring audits of care planning, medicines and staff training by provider and team leaders
  - Published: 2020-01-29
- Finding
  - Evidence: Open and honest culture with staff feeling valued, supported and able to raise concerns
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans cross-referenced with risk assessments and regularly reviewed
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staffing teams fostered positive relationships with people and their families
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive induction, mandatory training, shadow shifts, and regular supervision
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines management systems in place with staff competency assessed prior to administration responsibilities
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment practices including DBS checks and involvement of people using the service in interviews
  - Published: 2020-01-29
- Finding
  - Evidence: Provider was also registered manager, closely involved in day-to-day running and routine monitoring of care quality
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-09
- Finding
  - Meeting people's communication needs
  - Published: 2019-08-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-08-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-08-09
- Finding
  - Preventing and controlling infection
  - Published: 2019-08-09
- Finding
  - Using medicines safely
  - Published: 2019-08-09
- Finding
  - Staffing and recruitment
  - Published: 2019-08-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-08-09
- Finding
  - Continuous learning and improving care
  - Published: 2019-08-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-08-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-08-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3057071262

HomeCare Compass is an independent guide and is not affiliated with the CQC.