# Helping Hands Wimbledon

*Operated by Midshires Care Limited.*

Helping Hands Wimbledon is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/10/2025

## Practical info

- Postcode: SW19 5DQ
- Registered manager: Henry, Deimante
- Local authority: Merton
- Region: London
- City: London
- Last CQC check: 24/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-23
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-11-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-23
- Finding
  - Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcare
  - Published: 2023-11-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-23
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2023-11-23

### Other

- Finding
  - Evidence: Staff maintained people's independence and treated them with dignity and respect.
  - Published: 2023-11-23
- Finding
  - Evidence: Mental Capacity Assessments and best interests meetings were completed appropriately.
  - Published: 2023-11-23
- Finding
  - Evidence: Complaints were recorded, investigated and lessons shared with staff.
  - Published: 2023-11-23
- Finding
  - Evidence: Healthcare professionals were involved to support people's well-being.
  - Published: 2023-11-23
- Finding
  - Evidence: People felt safe and well cared for by their regular carers.
  - Published: 2023-11-23
- Finding
  - Evidence: Care plans were person-centred, reflecting people's choices, life histories and preferences.
  - Published: 2023-11-23
- Finding
  - Evidence: Staff used PPE appropriately and infection control practices were effective.
  - Published: 2023-11-23
- Finding
  - Evidence: Risk assessments were individualised and provided clear guidance for staff on mitigating risks.
  - Published: 2023-11-23
- Finding
  - Evidence: Medicines were managed safely with MAR chart completion and regular audits.
  - Published: 2023-11-23
- Finding
  - Evidence: Safe staff recruitment processes were followed including DBS checks, references, and values-based interviews.
  - Published: 2023-11-23

### responsive

- Finding
  - End of life care and support
  - Published: 2023-11-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-23
- Finding
  - Planning personalised care to ensure people have choice and control; meeting people's communication needs
  - Published: 2023-11-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-23
- Finding
  - Using medicines safely
  - Published: 2023-11-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-23
- Finding
  - Staffing and recruitment
  - Published: 2023-11-23

### well_led

- Finding
  - Working in partnership with others; Duty of Candour
  - Published: 2023-11-23
- Finding
  - Continuous learning and improving care
  - Published: 2023-11-23
- Finding
  - Planning and promoting person-centred, high-quality care
  - Published: 2023-11-23
- Finding
  - Managers and staff being clear about their roles; engaging and involving people and staff
  - Published: 2023-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3056976124

HomeCare Compass is an independent guide and is not affiliated with the CQC.