# Highfield Scheme Limited

Highfield Scheme Limited is a CQC-regulated home-care agency in Great Harwood.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/10/2017

## Practical info

- Postcode: BB6 7AT
- Registered manager: Ryan, Catherine
- Local authority: Lancashire
- Region: North West
- City: Great Harwood
- Last CQC check: 20/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Staff knowledge of individual needs
  - Published: 2021-10-30
- Finding
  - Person-centred approach and independence
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Healthcare support and monitoring
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Up-to-date COVID-19 policies, procedures and risk assessments supporting staff to keep people safe.
  - Published: 2022-01-20
- Finding
  - Evidence: Enhanced cleaning schedules followed with monthly audit of completed cleaning records by registered manager.
  - Published: 2022-01-20
- Finding
  - Evidence: Staff allocated to specific settings and only reallocated in extreme circumstances to ensure safe staffing levels.
  - Published: 2022-01-20
- Finding
  - Evidence: Plentiful PPE supplies carefully monitored and safely disposed of to reduce cross-contamination risk.
  - Published: 2022-01-20
- Finding
  - Evidence: Regular COVID-19 testing programme in place for staff and people using the service enabling swift action on positive results.
  - Published: 2022-01-20
- Finding
  - Evidence: Effective infection prevention and control procedures established and followed by staff, including visitor screening with health checks, temperature checks and lateral flow tests.
  - Published: 2022-01-20
- Finding
  - Evidence: People supported to engage in community activities, pursue hobbies, and maintain relationships with family and friends.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive staff culture with restructured management team and improved lines of accountability since previous inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained with on-call management system available at all times staff were on duty.
  - Published: 2021-10-30
- Finding
  - Evidence: Service held Investors In People accreditation since 1998; management team held recognised leadership qualifications.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality monitoring systems including weekly and monthly audits, staff surveys, and consultation with people using the service.
  - Published: 2021-10-30

### responsive

- Finding
  - Community engagement and activities
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Assessment and care planning
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment (pressure ulcers, malnutrition, falls)
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment procedures
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and culture
  - Published: 2021-10-30
- Finding
  - Quality monitoring and governance
  - Published: 2021-10-30
- Finding
  - Leadership and management structure
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-305600848

HomeCare Compass is an independent guide and is not affiliated with the CQC.