# Esk Moors Caring Ltd

Esk Moors Caring Ltd is a CQC-regulated home-care agency in Whitby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/03/2026

## Practical info

- Postcode: YO21 2DA
- Registered manager: O'Connor, Sharon
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Whitby
- Last CQC check: 30/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff questionnaire concerns about lone working safety addressed with personal safety alarms and torches
  - Published: 2021-10-30
- Finding
  - Evidence: Community transport vehicle arranged following feedback from satisfaction surveys, demonstrating service learning from people's views
  - Published: 2021-10-30
- Finding
  - Evidence: Responsive registered manager actively involved in day-to-day operations, with positive relationships across staff, people and professionals
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans reviewed regularly, involving people and relatives in planning and reflecting individual preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent, regular staff teams assigned to people, with punctuality and communication about late visits praised by service users
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervisions, appraisals and community-based competency observations in place for all staff
  - Published: 2021-10-30
- Finding
  - Evidence: All staff completed the Care Certificate; specialist and person-specific training provided and tracked via training matrix
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough recruitment procedures with appropriate DBS and reference checks completed before employment
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding procedures with staff demonstrating clear understanding of their duties and whistleblowing responsibilities
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: The registered manager carried out a number of quality assurance checks to monitor and improve the standards of the service. Action had been taken when concerns were found, but this was not always clearly recorded.
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: the provider's complaints policy did not provide people with timescales with regards to response times.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: sufficient information regarding topical medicines, such as creams, was not always recorded on the MAR. For example, the area where the topical medicine was to be applied was not always recorded.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3045579117

HomeCare Compass is an independent guide and is not affiliated with the CQC.