# Unique Homecare Services Ltd

Unique Homecare Services Ltd is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2023

## Practical info

- Postcode: PR3 1NS
- Registered manager: Thompson, Michelle
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 26/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour well understood; transparent communication with people and timely notifications to external agencies.
  - Published: 2023-10-26
- Finding
  - Evidence: Effective safeguarding training with staff demonstrating good knowledge of identifying and reporting concerns.
  - Published: 2023-10-26
- Finding
  - Evidence: Strong, visible leadership praised by staff, people, relatives, and healthcare professionals.
  - Published: 2023-10-26
- Finding
  - Evidence: Sufficient staffing levels with visits consistently on time and of appropriate duration.
  - Published: 2023-10-26
- Finding
  - Evidence: Medicines management was robust, with digital recording, complete records, and regular competency checks.
  - Published: 2023-10-26
- Finding
  - Evidence: Digital care planning system with hand-held devices enabled real-time updates and proactive communication with families.
  - Published: 2023-10-26
- Finding
  - Evidence: People received compassionate, person-centred care from committed staff who understood their needs and wishes.
  - Published: 2023-10-26
- **governance** _(moderate)_
  - Evidence: checks had failed to identify shortcomings in the recruitment processes and care planning documentation seen in the 'safe' section of this report.
  - Published: 2023-10-26
- **care_planning** _(minor)_
  - Evidence: We noted some care records did not always identify the risks a person needed support with.
  - Published: 2023-10-26
- **staff_training** _(moderate)_
  - Evidence: Checks with previous employers in health and social care had not always been completed in some of the recruitment files we considered.
  - Published: 2023-10-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-26
- Finding
  - Using medicines safely
  - Published: 2023-10-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-26
- Finding
  - Staffing and recruitment
  - Published: 2023-10-26

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-10-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2023-10-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3039182422

HomeCare Compass is an independent guide and is not affiliated with the CQC.