# Malindi Care Services Limited

Malindi Care Services Limited is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/07/2019

## Practical info

- Postcode: IG11 8FG
- Registered manager: Evans, Idwal
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 16/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-13
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-08-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-13

### Other

- Finding
  - Evidence: Positive relative and staff feedback about leadership and culture
  - Published: 2022-08-13
- Finding
  - Evidence: Quality assurance audits, spot checks and surveys supported continuous improvement
  - Published: 2022-08-13
- Finding
  - Evidence: Person-centred care plans included support needs, communication and activities; people went on holidays and to day centres
  - Published: 2022-08-13
- Finding
  - Evidence: Staff understood and applied MCA principles and sought consent before providing care
  - Published: 2022-08-13
- Finding
  - Evidence: Key worker meetings were introduced (following a previous recommendation) to focus on goals and independence
  - Published: 2022-08-13
- Finding
  - Evidence: Regular supervisions and an effective induction supported staff in their roles
  - Published: 2022-08-13
- Finding
  - Evidence: Staff completed mandatory training and refresher courses delivered by qualified persons, addressing a previous concern
  - Published: 2022-08-13
- Finding
  - Evidence: Pre-employment checks including DBS and references were completed before staff started
  - Published: 2022-08-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-13
- Finding
  - Staffing and recruitment
  - Published: 2022-08-13
- Finding
  - Using medicines safely
  - Published: 2022-08-13
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-13
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-13
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-08-13
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2022-08-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3034111815

HomeCare Compass is an independent guide and is not affiliated with the CQC.