# Black Country Management Limited trading as Bluebird Care Walsall

*Operated by Black Country Management Limited.*

Black Country Management Limited trading as Bluebird Care Walsall is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/03/2026

## Practical info

- Postcode: WS1 2DR
- Registered manager: Smith, Victoria
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 06/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives spoke positively about the management team and would recommend the service
  - Published: 2020-01-29
- Finding
  - Evidence: Provider had quality audits in place for medication, daily logs, and missed calls with action plans
  - Published: 2020-01-29
- Finding
  - Evidence: Staff felt supported, with regular supervisions, team meetings, and a suggestion box for feedback
  - Published: 2020-01-29
- Finding
  - Evidence: Strong links with external professionals including local authority, district nurses, and GPs
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, detailed, and reflected people's preferences, cultural and religious needs
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were thoroughly involved in care planning, assessments, and reviews
  - Published: 2020-01-29
- Finding
  - Evidence: Staff completed the Care Certificate induction and received regular refresher training and spot checks
  - Published: 2020-01-29
- Finding
  - Evidence: Medication administered safely with regular competency checks and no reported mishaps
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staff allocation with reliable visit times and good continuity of care for people
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated strong knowledge of safeguarding, risk assessment, and abuse reporting procedures
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3033429057

HomeCare Compass is an independent guide and is not affiliated with the CQC.