# Rainbow Care Solutions (Redditch)

*Operated by Rainbow Care Solutions Limited.*

Rainbow Care Solutions (Redditch) is a CQC-regulated home-care agency in Redditch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2023

## Practical info

- Postcode: B98 9NN
- Registered manager: Britton, Florence
- Local authority: Worcestershire
- Region: West Midlands
- City: Redditch
- Last CQC check: 17/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good working relationships with other health and social care professionals.
  - Published: 2023-01-17
- Finding
  - Evidence: Systems to check and monitor the quality of care, with care records monitored weekly.
  - Published: 2023-01-17
- Finding
  - Evidence: The registered manager had an open-door policy and maintained regular contact with staff.
  - Published: 2023-01-17
- Finding
  - Evidence: Staff had access to training and felt supported in their roles.
  - Published: 2023-01-17
- Finding
  - Evidence: People told us they felt safe and that staff were kind.
  - Published: 2023-01-17
- Finding
  - Evidence: Time-sensitive medicines were prioritised to ensure timely administration.
  - Published: 2023-01-17
- Finding
  - Evidence: Staff were recruited safely with robust procedures for overseas staff including right to work and background checks.
  - Published: 2023-01-17
- Finding
  - Evidence: People had detailed care plans and risk assessments which included information about their support preferences.
  - Published: 2023-01-17
- **safeguarding** _(moderate)_
  - Evidence: We had received concerns from a relative regarding how the service were managing a person's finances... the provider was in the process of reviewing their procedures to protect people from risk of financial abuse.
  - Published: 2023-01-17
- **record_keeping** _(minor)_
  - Evidence: We did find some people's records lacked some personalisation and found where details from other people's care plans had been included.
  - Published: 2023-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3029438512

HomeCare Compass is an independent guide and is not affiliated with the CQC.