# Oldham

*Operated by Select Support Partnerships Ltd.*

Oldham is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/09/2023

## Practical info

- Postcode: M40 1QQ
- Registered manager: Nyatanga, Kurayi
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 09/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, approachable management culture with staff feeling supported and heard.
  - Published: 2023-09-09
- Finding
  - Evidence: Positive outcomes evidenced, including individuals gaining independence and avoiding hospital re-admissions.
  - Published: 2023-09-09
- Finding
  - Evidence: Robust quality assurance system including regular audits and monthly reports to nominated individual.
  - Published: 2023-09-09
- Finding
  - Evidence: People supported to maintain independence, cultural and religious needs, and community participation.
  - Published: 2023-09-09
- Finding
  - Evidence: Service worked within MCA principles with appropriate Court of Protection authorisations in place.
  - Published: 2023-09-09
- Finding
  - Evidence: Staff received comprehensive induction, mandatory training, Care Certificate enrolment, and regular supervision.
  - Published: 2023-09-09
- Finding
  - Evidence: Structured transition process for new people, including pre-move visits and professional reviews.
  - Published: 2023-09-09
- Finding
  - Evidence: Sufficient staffing levels maintained, reducing reliance on agency staff through overseas recruitment.
  - Published: 2023-09-09
- Finding
  - Evidence: Staff were safely recruited with all pre-employment checks completed before starting.
  - Published: 2023-09-09
- Finding
  - Evidence: People received their medicines as prescribed and MARs were fully completed.
  - Published: 2023-09-09
- Finding
  - Evidence: Detailed risk assessments and guidance for staff were in place and regularly reviewed.
  - Published: 2023-09-09
- **record_keeping** _(minor)_
  - Evidence: a 'hospital traffic light document' was used to provide a brief overview of people's support needs...these were not always dated to show they were current.
  - Published: 2023-09-09
- **incident_learning** _(minor)_
  - Evidence: Two incident forms had not been returned to the registered manager in a timely way.
  - Published: 2023-09-09
- **medication_management** _(minor)_
  - Evidence: a formal check that the food being used to administer the medicines did not affect their efficacy had not been made.
  - Published: 2023-09-09
- **care_planning** _(moderate)_
  - Evidence: the agreed restraint holds for 1 individual were not clearly specified in their support plan. The registered manager said these details would be added.
  - Published: 2023-09-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3026277756

HomeCare Compass is an independent guide and is not affiliated with the CQC.