# Astoria Homecare Ltd

*Operated by Astoria Homecare Limited.*

Astoria Homecare Ltd is a CQC-regulated home-care agency in Brentford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/09/2025

## Practical info

- Postcode: TW8 9DN
- Registered manager: Kingsley-Nyinah, David
- Local authority: Hounslow
- Region: London
- City: Brentford
- Last CQC check: 18/Sep/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-03-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-05

### Other

- Finding
  - Evidence: The registered manager and nominated individual had appropriate qualifications and experience and were actively involved in day-to-day running.
  - Published: 2024-03-05
- Finding
  - Evidence: People and relatives spoke positively about the caring nature of staff and the person-centred ethos of the service.
  - Published: 2024-03-05
- Finding
  - Evidence: People's diverse needs such as culture, religion and language were considered and staff were matched with people from similar backgrounds where possible.
  - Published: 2024-03-05
- Finding
  - Evidence: The provider worked effectively in partnership with families and health and social care professionals, receiving positive feedback from a healthcare professional.
  - Published: 2024-03-05
- Finding
  - Evidence: Staff completed induction training in line with the Care Certificate, including specialist training for dementia, mental health and learning disabilities.
  - Published: 2024-03-05
- Finding
  - Evidence: The service had enough appropriately skilled staff to meet people's needs; people and relatives confirmed staff arrived on time.
  - Published: 2024-03-05
- Finding
  - Evidence: Staff promoted equality and diversity, understood people's cultural needs and provided culturally appropriate care.
  - Published: 2024-03-05
- Finding
  - Evidence: Staff understood how to protect people from poor care and abuse and the service worked with other agencies to do so.
  - Published: 2024-03-05
- **other** _(moderate)_
  - Evidence: Recruitment procedures were inconsistent. Some staff had appropriate employment references while others did not and gaps in employment were not always accounted for.
  - Published: 2024-03-05
- **staff_competency** _(moderate)_
  - Evidence: The provider told us an external nurse completed medicines competency testing, but there was no record of this.
  - Published: 2024-03-05
- **incident_learning** _(moderate)_
  - Evidence: It was not clear how lessons learnt were used to help mitigate future risk and improve service delivery.
  - Published: 2024-03-05
- **record_keeping** _(moderate)_
  - Evidence: The registered manager told us an external nurse completed medicines audits and spot checks were undertaken, however they had no written evidence of these.
  - Published: 2024-03-05
- **safeguarding** _(moderate)_
  - Evidence: There was no evidence of how the investigation into the allegation was carried out or what preventative measures were in place to help prevent a similar situation.
  - Published: 2024-03-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-05
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-05
- Finding
  - Staffing and recruitment
  - Published: 2024-03-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-05
- Finding
  - Using medicines safely
  - Published: 2024-03-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-05
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-03-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-05
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-03-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3023610377

HomeCare Compass is an independent guide and is not affiliated with the CQC.