# Affinity Trust Domiciliary Care Agency East

*Operated by Affinity Trust.*

Affinity Trust Domiciliary Care Agency East is a CQC-regulated home-care agency in March.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 20/10/2018

## Practical info

- Postcode: PE15 0BA
- Registered manager: Stennett, Deborah
- Local authority: Cambridgeshire
- Region: East
- City: March
- Last CQC check: 20/Oct/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Stable, consistent staffing teams that reduced anxiety for people with learning disabilities.
  - Published: 2021-10-30
- Finding
  - Evidence: People involved in staff recruitment and service development, with regular feedback opportunities.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people's rights under the Mental Capacity Act, including challenging decisions to protect individuals' autonomy.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with external professionals including safeguarding authorities, social workers and health professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective governance and quality assurance systems including multi-manager home visits and departmental audits.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff consistently supported people to maintain community links, develop relationships and increase social inclusion.
  - Published: 2021-10-30
- Finding
  - Evidence: Excellent communication support including easy-read formats, Makaton, and communication passports developed with speech and language therapists.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong incident and accident management with lessons learned shared across the organisation.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines management with trained and competent staff and clear PRN guidance in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff used creative and person-centred approaches to help people achieve life goals, including holidays, skydiving experiences, and music production.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive behavioural support plans reducing reliance on PRN medication and improving people's wellbeing
  - Published: 2020-01-29
- Finding
  - Evidence: People's complex communication needs met through makaton, objects of reference and pictorial guidance
  - Published: 2020-01-29
- Finding
  - Evidence: Robust quality assurance system including unannounced monitoring visits generating action plans
  - Published: 2020-01-29
- Finding
  - Evidence: Strong registered manager with 30+ years' experience; measurable improvements in leadership, communication and staff morale
  - Published: 2020-01-29
- Finding
  - Evidence: People supported to access community activities, holidays, and work-related activities aligned to individual goals
  - Published: 2020-01-29
- Finding
  - Evidence: Medicine errors from 2014–2015 addressed through retraining and competency reassessment with no harm to people
  - Published: 2020-01-29
- Finding
  - Evidence: Staff trained and knowledgeable in safeguarding, MCA and DoLS with appropriate best interest decision-making processes in place
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with consistent agency staff providing continuity of care since December 2015
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: We found that the assessment, monitoring and reviewing of people's moods was yet to be implemented in one of the people's homes we visited.
  - Published: 2020-01-29
- **person_centred_care** _(minor)_
  - Evidence: We saw some of the people were supported by one-to-one staff although there was limited, social interaction by them with the person they were looking after.
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: The provider told us in their PIR that there had been a number of errors in the management of people's medicines between 2014 and up to August 2015.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-302172126

HomeCare Compass is an independent guide and is not affiliated with the CQC.