# Amazin Care Operations Office

*Operated by Amazin Care Limited.*

Amazin Care Operations Office is a CQC-regulated home-care agency in Erith.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/12/2022

## Practical info

- Postcode: DA8 2LQ
- Registered manager: Evans, Lovelyn
- Local authority: Bexley
- Region: London
- City: Erith
- Last CQC check: 17/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff and relative feedback was consistently positive; surveys and meetings were used to gather and act on views.
  - Published: 2022-12-17
- Finding
  - Evidence: Registered manager was visible, actively involved in day-to-day care and understood duty of candour responsibilities.
  - Published: 2022-12-17
- Finding
  - Evidence: Monthly audits covered health and safety, infection control, medicines and staff files, with issues rectified promptly.
  - Published: 2022-12-17
- Finding
  - Evidence: People were supported to access community activities, maintain relationships and pursue individual interests.
  - Published: 2022-12-17
- Finding
  - Evidence: People's communication needs were assessed and met, including use of pictures and digital devices.
  - Published: 2022-12-17
- Finding
  - Evidence: Care plans were personalised, regularly reviewed and now included life histories, choices, likes and preferences following previous requires improvement finding.
  - Published: 2022-12-17
- Finding
  - Evidence: Medicines were managed safely with completed training, competency checks, MARs and PRN protocols in place.
  - Published: 2022-12-17
- Finding
  - Evidence: Risks were comprehensively assessed and regularly reviewed, with up-to-date guidance available to staff for individual risk management.
  - Published: 2022-12-17
- Finding
  - Evidence: People were protected from abuse; safeguarding policies, training and escalation pathways were in place and well understood by staff.
  - Published: 2022-12-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3020622760

HomeCare Compass is an independent guide and is not affiliated with the CQC.