# Precious Hope and Home Care Ltd

*Operated by Precious Hope Health & Home Care Ltd.*

Precious Hope and Home Care Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/06/2023

## Practical info

- Postcode: LE1 4QS
- Registered manager: Kaur, Teswinder
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 14/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: A daily messaging group for staff supported continuous learning and knowledge sharing.
  - Published: 2023-06-14
- Finding
  - Evidence: Staff used PPE appropriately and received infection prevention and control training.
  - Published: 2023-06-14
- Finding
  - Evidence: The management team worked in partnership with external health and social care professionals.
  - Published: 2023-06-14
- Finding
  - Evidence: The provider sought feedback via telephone monitoring calls and surveys, acting on issues raised.
  - Published: 2023-06-14
- Finding
  - Evidence: Staff received regular individual supervision and felt well supported by the management team.
  - Published: 2023-06-14
- Finding
  - Evidence: No missed visits reported; staff were mostly punctual and communicated delays to people and relatives.
  - Published: 2023-06-14
- Finding
  - Evidence: Staff had completed safeguarding training and could recognise and respond to abuse appropriately.
  - Published: 2023-06-14
- Finding
  - Evidence: Staff were safely recruited with appropriate DBS checks and risk assessments completed prior to starting.
  - Published: 2023-06-14
- Finding
  - Evidence: Medicines were well managed with MAR charts, 'as required' guidelines, regular audits and spot checks in place.
  - Published: 2023-06-14
- **record_keeping** _(moderate)_
  - Evidence: Care plans did not always contain sufficient information about people's health needs... care plans could not be relied upon as an accurate record of people's care.
  - Published: 2023-06-14
- **governance** _(critical)_
  - Evidence: Quality checks to ensure care plans were accurate were not always effective. Audits were completed but had failed to identify gaps in information for staff to refer to.
  - Published: 2023-06-14
- **care_planning** _(critical)_
  - Evidence: During inspection we identified 3 people did not have diabetes care plans in place... We also found staff did not have guidance to support people with epilepsy.
  - Published: 2023-06-14
- Finding
  - Evidence: Service worked in partnership with other professionals such as police and social workers
  - Published: 2022-07-29
- Finding
  - Evidence: Service understood and applied duty of candour appropriately
  - Published: 2022-07-29
- Finding
  - Evidence: Staff gave positive feedback about the leadership and office support
  - Published: 2022-07-29
- Finding
  - Evidence: Registered manager demonstrated the service learned lessons when things go wrong
  - Published: 2022-07-29
- Finding
  - Evidence: Provider was accessing testing for staff
  - Published: 2022-07-29
- Finding
  - Evidence: Infection prevention and control policy was up to date
  - Published: 2022-07-29
- Finding
  - Evidence: Provider was using personal protective equipment (PPE) effectively and safely
  - Published: 2022-07-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-29
- Finding
  - Staffing and recruitment
  - Published: 2022-07-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-29
- Finding
  - Using medicines safely
  - Published: 2022-07-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-07-29
- Finding
  - Duty of candour
  - Published: 2022-07-29
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-301400469

HomeCare Compass is an independent guide and is not affiliated with the CQC.