# Helping Hand Homecare

*Operated by Miss Abigail Louise Norman.*

Helping Hand Homecare is a CQC-regulated home-care agency in Northallerton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2023

## Practical info

- Postcode: DL6 2NQ
- Registered manager: Norman, Abigail
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Northallerton
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-11-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-17

### Other

- Finding
  - Evidence: People and staff were regularly consulted via questionnaires and had easy access to the provider.
  - Published: 2023-11-17
- Finding
  - Evidence: Range of oversight, quality monitoring and auditing in place including detailed spot checks of staff performance.
  - Published: 2023-11-17
- Finding
  - Evidence: Provider worked well with other professionals including GPs and local authority, with prompt referrals when needed.
  - Published: 2023-11-17
- Finding
  - Evidence: Effective medicines management with electronic records being introduced and good competency assessment systems.
  - Published: 2023-11-17
- Finding
  - Evidence: Strong open culture with staff feeling listened to, valued and supported; all spoke positively about the provider.
  - Published: 2023-11-17
- Finding
  - Evidence: People were supported to take part in chosen activities such as day trips, visits to local shops, cafes and pubs.
  - Published: 2023-11-17
- Finding
  - Evidence: Care records were person-centred, regularly reviewed, and detailed people's likes, dislikes and preferences.
  - Published: 2023-11-17
- Finding
  - Evidence: Staff completed the Care Certificate with detailed induction and competency checks prior to working with people.
  - Published: 2023-11-17
- Finding
  - Evidence: People felt safe with staff and reported calls were never missed and staff were rarely late, with proactive communication about any delays.
  - Published: 2023-11-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-11-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-11-17

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2023-11-17
- Finding
  - Using medicines safely
  - Published: 2023-11-17
- Finding
  - Staffing and recruitment
  - Published: 2023-11-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2023-11-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-11-17
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-11-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3012560540

HomeCare Compass is an independent guide and is not affiliated with the CQC.