# ICare GB Limited - Derby Care Office

*Operated by I Care (GB) Limited.*

ICare GB Limited - Derby Care Office is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/01/2025

## Practical info

- Postcode: DE22 3WZ
- Registered manager: Carr, Lucy
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 31/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough; access healthcare services; staff working with other agencies
  - Published: 2022-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Improvements made since last inspection - no longer in breach of Regulation 17 (Good Governance)
  - Published: 2022-07-27
- Finding
  - Evidence: Good infection prevention with readily available PPE
  - Published: 2022-07-27
- Finding
  - Evidence: Robust governance systems with regular audits, supervisions, appraisals and spot checks
  - Published: 2022-07-27
- Finding
  - Evidence: Effective partnership working with healthcare professionals and other agencies
  - Published: 2022-07-27
- Finding
  - Evidence: Kind and caring staff who treat people with dignity and respect
  - Published: 2022-07-27
- Finding
  - Evidence: Staff trained effectively, including shadow training during induction
  - Published: 2022-07-27
- Finding
  - Evidence: Detailed person-centred risk assessments and care plans
  - Published: 2022-07-27
- Finding
  - Evidence: Sufficient staff to meet care packages; people generally received calls on time from a regular team
  - Published: 2022-07-27
- Finding
  - Evidence: Medicines managed safely with staff trained and competency assessed; electronic medicines system reduces errors
  - Published: 2022-07-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-07-27

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3012214622

HomeCare Compass is an independent guide and is not affiliated with the CQC.