# YourLife (Poundbury)

*Operated by Yourlife Management Services Limited.*

YourLife (Poundbury) is a CQC-regulated home-care agency in Dorchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/07/2023

## Practical info

- Postcode: DT1 3DA
- Registered manager: Marshall, Susan
- Local authority: Dorset
- Region: South West
- City: Dorchester
- Last CQC check: 19/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Risk assessments were regularly updated to reflect changing needs.
  - Published: 2023-07-19
- Finding
  - Evidence: Effective partnership working with health and social care professionals.
  - Published: 2023-07-19
- Finding
  - Evidence: Strong engagement with people using the service through monthly meetings, surveys, and daily walkarounds.
  - Published: 2023-07-19
- Finding
  - Evidence: Registered manager demonstrated commitment to continuous learning, regular audits, and open culture.
  - Published: 2023-07-19
- Finding
  - Evidence: Positive person-centred culture with staff promoting independence, dignity, and respect.
  - Published: 2023-07-19
- Finding
  - Evidence: Staff received regular supervision, training, and a thorough induction programme.
  - Published: 2023-07-19
- Finding
  - Evidence: Safe recruitment practices were followed, including valid DBS checks for all staff viewed.
  - Published: 2023-07-19
- Finding
  - Evidence: Medicines were managed and administered safely by trained staff with appropriate guidance for as-required medication.
  - Published: 2023-07-19
- Finding
  - Evidence: People told us they felt safe with staff and were protected from abuse and avoidable harm.
  - Published: 2023-07-19
- **incident_learning** _(moderate)_
  - Evidence: The registered manager did not always record details of referrals made to the local authority safeguarding team. This meant there was a risk concerns and actions could be missed.
  - Published: 2023-07-19
- **safeguarding** _(moderate)_
  - Evidence: The registered manager did not always record details of referrals made to the local authority safeguarding team. This meant there was a risk concerns and actions could be missed.
  - Published: 2023-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3006443075

HomeCare Compass is an independent guide and is not affiliated with the CQC.